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Director of Operations, Program Management

Bloomington, Minnesota, United States

Hi, we’re Jabra Hearing. 

We’re on a mission to empower tens of millions of people to hear better through convenient, personalized hearing care — at a fraction of the cost thanks to telemedicine. In three years, we went from a scrappy startup to a leader in the direct-to-consumer hearing care space with the backing of our parent company GN, a global pioneer in intelligent audio solutions, to prove it. We partnered with Jabra (also in the GN Family) to create the Jabra Enhance online hearing business. Leveraging GN's expertise and Jabra's pioneering audio engineering helps us make our hearing care even more accessible and affordable.

About us.

We’re a data-thirsty, outcomes-driven group that cares as deeply about our employees as we do our customers. We’re led by a diverse crew of enormously talented thinkers, creators, and doers who are as collaborative as they are compassionate (and passionate). The team at Jabra Hearing includes actors, sommeliers, top-chefs, dancers, black belts, filmmakers and countless four-legged furry sidekicks. 

About the role.

As Director of Operations, Program Management you will manage & evolve the company’s fulfillment & shipping operations. This role is critical to delivering exceptional experiences to our customers and supporting the company’s growth. You will be responsible for managing our relationship with key fulfillment stakeholders from our parent company, ensuring timely and accurate delivery of hearing aids to our customers, standing up new processes to support new channel partners, managing internal stakeholders and external vendor relationships, and improving the efficiency of the company’s fulfillment & shipping operations. This role will sit at GN’s facility, located in the Minneapolis-St. Paul metro area, and work very closely with the supply, shipping & fulfillment teams there. This is a hybrid role that reports directly to the COO and will work closely with leadership across the organizations.

What you’ll do.

  • Strategically manage the company’s fulfillment & shipping operations to service different distribution channels (direct-to-consumer, retail, and other channel partners), working closely with the core logistics teams at the facility of our Parent Company & various facilities GN partners with. 
  • Deep understanding of daily operations including order processing, product tuning, packaging, shipping, quality control etc. at our parent facility that impact the JE customer experience; monitoring key performance metrics such as outbound time to ship, inbound processing, backlog, freight costs etc. investigating trends and actioning with stakeholders as needed. 
  • Maintain positive and transparent collaborative relationship between Jabra Enhance and GN fulfillment stakeholders.
  • Establish, monitor and evolve service level agreements between Jabra Enhance & GN Fulfillment, and between GN Fulfillment & the customer.
  • Accountability for identifying, investigating & resolving trends across channels including core business, retail, healthcare partners etc. Generally being proactive to identify opportunities to implement process improvements across all. 
  • Accountable for Inventory Management; working closely with key stakeholders at our parent company to understand the amount and mix of product needed/available & frequency of replenishments across channels.
  • Serve as an owner and/or key collaborator on Fulfillment related work streams for new products or other implementations, including collaborating with cross-functional teams, leading efforts around package design & requirements, partnering with other fulfillment organizations (GN, Flex, Xiamen, Retailers) to ensure new processes are rolled out with appropriate QC measures. 
  • Help ensure compliance with any relevant regulations and industry standards related to our product’s shipping, fulfillment & product distribution – part numbers, warning labels, etc..  
  • Expertise around packaging materials – options, costs, tradeoffs, sourcing, etc.

What you’ll bring.

  • 5+ years of experience managing fulfillment, shipping, logistics or supply chain at quickly growing, mid-sized startups
  • Experience managing the relationships and performance of internal teams and 3rd party logistics vendors 
  • Successful track record of directing and optimizing complex fulfillment operations
  • Detailed-oriented, critical thinker with a systematic approach to problem solving
  • Metrics-driven leader that can translate data into action to determine and drive improvements.
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership. 
  • Strong knowledge and understanding of supplier/carrier and 1P & 3P management and inbound & outbound cost reduction strategies.
  • Strong verbal and written communication skills
  • Ability to build and manage strong relationships with different personalities types and stakeholders
  • Bachelor's degree or certification in logistics, supply chain management, or a related field is a plus.
  • Ability to work at GN’s headquarters, currently located in Bloomington, MN, on at least a weekly basis.

A sneak peek at our benefits.

  • You’re worth it. Our compensation is competitive ($120,000 - $150,000 plus eligibility for an annual performance bonus), and our 401k plan includes matching up to 4%.
  • Take care of yourself and your loved ones. We offer excellent medical, vision, and dental insurance, plus basic life and disability insurance, and contribute generously to it. Adding a new member to your family? We also provide 12-weeks paid parental leave.
  • Rest and recharge. Whether you check out America’s natural treasures or just relax at home, enjoy your paid time off (employees can accrue up to 20 days of vacation time, approx. 8 days of sick & safe time, and are eligible for up to 9 company holidays annually). We encourage time off. 
  • Be well! Jabra Hearing offers a monthly wellness stipend to support you in prioritizing self-care - covering anything from gym memberships and fitness equipment to vitamins and spa visits. 

GN Consumer Hearing Corporation dba Jabra Hearing is an equal opportunity employer and participates in E-Verify. If you receive an offer of employment from Jabra Hearing, you will need to go through the E-Verify process of digital verification of your employment authorization documents as provided on the Form I-9. Participation in E-Verify does not limit your right to work and verification will only be completed after you become an employee with Jabra Hearing.

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