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Senior Account Manager (Pharma & Trade Shows)

Oakville, Ontario, Canada

Experience Without Limits. Come shape the future of brand experience.

At Jack Morton, we create, and build, head-turning, smile-inducing, impact driving brand experiences. We exist to redefine what experiential can achieve, helping clients unlock the full value of experiences. 

That takes a team that’s bold, curious, and acts as one - building on ideas, pushing boundaries, and showing up for each other. Here, you’ll do your best work, grow fast, and collaborate across clients, disciplines, and global teams to bring new ideas to life.

This is a place where curiosity drives what’s next, boldness raises the bar, and we win together. Where ownership is expected, egos are left at the door, and the work reflects the people behind it.

Experience without limits — in your work, your growth, and your impact.

We’re looking for a Senior Account Manager (Pharma & Trade Shows) to champion high-profile pharmaceutical and healthcare accounts. This role is perfect for someone who thrives on guiding programs from concept to delivery, building trusted client relationships, and leading cross-functional teams to create outstanding event experiences.

If you enjoy turning strategic vision into flawless execution and mentoring team members along the way, this is your next opportunity.

Your Role

Client Leadership & Strategic Guidance

  • Act as the primary liaison for key pharma and healthcare clients, ensuring their goals are fully understood and met.

  • Provide strategic counsel on programs, helping clients translate objectives into impactful experiential solutions.

  • Build strong, collaborative relationships that foster trust, loyalty, and long-term account growth.

  • Participate in client planning sessions, status meetings, and post-event debriefs to ensure alignment and continuous improvement.

Program Oversight & Delivery

  • Manage the end-to-end delivery of trade shows, live events, and hybrid experiences.

  • Coordinate with internal teams—Creative, Production, Field Services—and external vendors to ensure every detail is executed seamlessly.

  • Keep projects on track by monitoring timelines, budgets, and deliverables.

  • Serve as the problem-solving point of contact during live events to address challenges quickly and effectively.

Financial Management & Accountability

  • Oversee program budgets and track financial performance to meet targets.

  • Partner with Estimating and Finance teams to ensure accurate quoting, billing, and reconciliation.

  • Maintain organized records of client communications, contracts, budgets, and post-event reporting.

Mentorship & Team Development

  • Guide and support Account Managers and Coordinators, sharing best practices and fostering skill growth.

  • Promote a culture of collaboration and accountability across teams.

  • Assist in onboarding new team members and strengthening the capabilities of the department.

What You Bring

  • Bachelor’s degree in Marketing, Business, Communications, or a related field (or equivalent experience).

  • 4–7+ years managing complex experiential or trade show programs, ideally within pharmaceutical or healthcare marketing.

  • Demonstrated success leading client relationships and delivering measurable results.

  • Strong organizational, communication, and problem-solving skills.

  • Comfort using Microsoft Office and project management tools.

What Makes You Successful Here

  • Client-focused: You anticipate client needs and consistently deliver value.

  • Strategic and hands-on: You can think big-picture while executing the details flawlessly.

  • Collaborative: You work seamlessly with internal teams and external partners.

  • Resilient under pressure: You stay calm and decisive when challenges arise.

  • Growth-oriented: You are constantly looking for ways to improve programs, teams, and processes.

Bonus Qualifications

  • Experience managing large-scale, multi-location programs.

  • Familiarity with digital or hybrid event production.

  • Proven success delivering results for pharmaceutical or healthcare clients.

  • Previous agency experience with cross-functional team leadership.

  • Regulatory understanding supporting pharmaceutical or healthcare clients.

 

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at jobaccomodations@jackmorton.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

***JOB SCAM ALERT***

We have recently become aware that individuals not associated with Jack Morton have fraudulently used our name – and the names of some of our employees – to solicit applications for fake jobs, to conduct fake job interviews and to make fake job offers.  Any request to schedule an interview and any bona fide offer of employment will only come from an authorized representative of Jack Morton with an email address “@jackmorton.com” or “@jackmorton.co.uk”.  We will never require an applicant to provide credit card or banking information to cover any supposed advance costs.

If you have provided personal information in connection with a fake job offer or interview and you are concerned, we suggest that you take appropriate action.

Jack Morton takes these activities very seriously and are taking appropriate steps to shut down this fraudulent activity.

We urge you to be careful when sharing your personal information and to be aware of scams involving fake job postings and job offers.

 

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