Digital Product Fraud Operations

Role Objectives :

Solving fraud related tickets within SLA and as a point of contact of fraud rules related

Role Accountabilities:

• Perform through investigation to solve fraud related cases within agreed SLA including probing to customer, asking additional data and independent data mining from data warehouse.

• Utilising FDS to prevent and detect fraudulent activities including rule creation process, rule deployment and rule evaluation.

• Work together with data analyst to drive data driven approach to detect and prevent trending fraud modus operandi.

• Reporting the result of investigation to internal stakeholders and regulator

Requirements:

• Minimum Bachelor degree
• 3-4 years experience in fraud risk related banking and finance industry preferred
• Good Interpersonal skill
• Fraud case investigation related to digital fraud using various data sources
• Strong understanding of fraud detection system and rule configuration
• Proficiency in data analysis in order to examine fraud patterns, leading to fraud prevention
• Proficiency in data visualisation requirements to speed up investigation process
• Familiar with banking regulatory report related to fraud
• Excellent communication and interpersonal skills with the ability to manage all levels of stakeholders