Client Engagement and Support Specialist

Job Summary

At iMigrate, all team members are fully cross-trained to perform every function in the client journey. As a Client Engagement and Support Specialist, you will be responsible for engaging potential clients, supporting active users, and guiding them from their first inquiry through the successful submission of their immigration cases. This role blends relationship-building, sales, technical support, and case assembly assistance. You will serve as both a trusted advisor and a technical guide—helping clients feel informed, confident, and supported every step of the way.

Key Responsibilities

Lead Engagement & Conversion:

• Follow up with inbound and outbound leads to drive conversions and maintain an updated pipeline. 
• Address objections, highlight value propositions, and close contracts to secure sales. 
• Communicate across calls, emails, and chat to assist clients in the sign-up process. 
• Nurture clients from initial contract through onboarding 
• Facilitate lead progression through follow-ups

Client Onboarding & Documentation: 

• Guide new clients through onboarding, ensuring documentation is complete and accurate. 
• Review client evidence, forms, and case files for completeness before submission. 
• Guide clients through the pre-onboarding journey, ensuring a smooth transition from initial interest to the start of the case. 
• Provide feedback and help clients address missing or incorrect information. 
• Monitor client satisfaction during the transition phase, addressing concerns promptly to foster satisfaction with the tool.

Case Assembly & Final Review: 

• Ensure case files are properly labeled and meet submission requirements. 
• Assist clients in understanding the case assembly process and overcoming challenges. 
• Conduct a final review of applications to ensure readiness for submission.

Client Support & Retention:

• Proactively manage client questions and support requests. 
• Handle refund requests with empathy and work to retain clients when possible. 
• Collaborate with internal teams to resolve client issues and improve client satisfaction.

Compliance & Performance: 

• Maintain accurate records in CRM and case management systems.
• Ensure all interactions comply with company, legal, and regulatory standards. 
• Track and report KPIs, including conversion rates, satisfaction scores, and retention metrics.

Requirements

• 3+ years of experience in client engagement, customer service, sales, or account management. 
• Client-first mindset with a passion for helping others succeed.
• Proficiency in CRM systems (e.g., Salesforce), digital communication tools, and Google Workspace.
• Strong communication skills (verbal and written), with persuasive negotiation and objection-handling ability.
• Excellent organizational skills and attention to detail.
• English level: B2/C1

Work Environment:

Location: Buenos Aires, Vincente Lopez - On-Site 
Schedule: Full-Time 

We are excited about the possibility of you joining our team! Apply now and take the next step in your career with Jaguar International Services, SRL!