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Engineering Manager, Borrower Activation (New York City & San Francisco)

New York, New York, United States

At January, we're transforming the lives of borrowers by bringing humanity to consumer finance. Our data-driven products empower financial institutions to streamline their collections, providing borrowers with straightforward and compassionate solutions to regain financial stability and control over their lives. We're not just expanding access to credit. We're restoring dignity and paving the way for millions to achieve financial freedom.

About the role:

As an Engineering Manager at January, you will play a crucial role in evolving our software from its initial focus on proving product-market fit to a more refined, optimized, and user-friendly version 2.0. 

 

Your responsibilities will include:

Drive Borrower Portal Innovations: Lead efforts to enhance our borrower portal by improving performance, implementing front-end best practices, optimizing load times, streamlining user interfaces, and ensuring responsive design across devices. These improvements will provide a smoother user experience and empower borrowers to manage their debts more effectively.

Develop Custom Financial Solutions: Design personalized settlement solutions and adaptable payment plans tailored to individual borrower needs. This role requires innovative problem-solving to create financial relief efforts that are impactful and user-friendly.

Revamp Payment Processing: Oversee the upgrade of our payment infrastructure to improve reliability and performance. Address complex technical issues to ensure high system availability and seamless operations.

 

Enhance Team Skill Development

Your leadership will drive project success and foster the professional growth of your team, ensuring their skills in cutting-edge technologies and best practices in software development continually evolve.

 

Collaboration with Key Teams

  • Compliance Team: Guide the engineering team to ensure the borrower portal adheres to regulatory standards, maintaining data integrity and security.
  • Customer Success Team: Collaborate closely to align the portal’s features with the needs of financial institutions, enhancing support for debt collection processes.
  • Platform Team: Utilize essential technologies and infrastructure insights to ensure the borrower portal’s robustness and scalability.

Your Impact:

Team Leadership and Strategy

  • Strategic Vision: You will transform the borrower portal into a best-in-class platform that sets industry standards, ensuring borrowers can manage their debts with ease and efficiency.
  • Operational Excellence: Through your leadership, our engineering processes will be optimized, reducing time-to-market and increasing productivity, allowing us to deliver features that consistently meet and exceed user expectations.
  • High-Impact Decision-Making: You will set technical directions that align with company objectives, ensuring that our engineering efforts directly contribute to our strategic goals and business success.

Technical Excellence

  • Quality Champion: By conducting thorough code reviews and managing technical debt, you will maintain a robust, scalable codebase that supports long-term growth and innovation.
  • Innovation Driver: You will introduce cutting-edge technologies and best practices, fostering a culture of continuous improvement and technical excellence.

Team Development

  • Mentorship and Growth: You will create a culture of learning and development, sharing your knowledge and providing mentorship that helps team members reach their full potential.
  • Team Development: Your support in professional growth and skill development will ensure that our team remains at the forefront of technology and innovation.
  • Supportive Environment: You will foster a positive, inclusive, and collaborative team culture, where members feel valued and motivated to achieve their best.
  • Effective Feedback: Through regular 1:1 meetings and constructive feedback, you will ensure continuous improvement and high performance, addressing any issues proactively and fairly.

What You Bring to the Table:

  • A minimum of 5 years of experience as a Software Engineer, with leadership or management experience.
  • Proficiency in at least one modern programming language (Java, Python, Go, etc.).
  • Strong problem-solving and analytical skills.
  • A passion for collaboration and proven ability to work effectively with cross-functional teams.
  • Full-stack experience is essential.

 

Our compensation range for the Team Lead role is $170,000 to $225,000, determined by experience, education, and skills. This role also includes a competitive equity package.

January is dedicated to closing the wage gap and offers transparent and equitable compensation packages to all team members.

We are currently hiring for this position in our New York and San Francisco offices hybrid only.

 

What we can offer you:

  • Pet-friendly office (only in NYC, for now!)
  • Competitive equity packages, giving you a chance to feel true ownership of your work
  • Flexible PTO so you can take the time you need to rest and recharge
  • Hybrid work model, where our team comes in 3x a week
  • Flexible work hours for better work/life balance
  • 12 weeks fully paid new parent leave program for all employees to enjoy bonding time
  • Free lunches for team socializing activities
  • Annual learning and development budget to invest in your professional growth
  • 401k so you can invest in your future
  • Gym membership reimbursement
  • Medical, dental, and vision insurance
  • Free access to One Medical 
  • Free access to the mental well-being platform Spring Health plus 3 free virtual sessions with a Spring Health licensed therapist
  • Commuter benefits for your travel to/from the office
  • Endless growth opportunity and the ability to take on new and exciting challenges

Recognitions:

  • Built In's Best Startups to Work For in New York (2023)
  • Built In's Best Startups to Work For in New York (2024)
  • Built In's Best Startups to Work For in San Francisco (2023)
  • Built In's Best Startups to Work For in San Francisco (2024)
  • Crain's Best Places to Work in NYC (2022) 
  • Crain's Best Places to Work in NYC (2023)
 
To learn more about what it’s like to work with us, check out our Glassdoor reviews. We think our track record speaks best.
 
January is an equal opportunity employer and does not discriminate on the basis of race, color, creed, ethnicity, sex, gender identity, sexual orientation, religion, disability, age, veteran status, or any other category protected by law.
 
At January, we believe that diversity of outlooks, demographics, identities, and life experiences enable companies to build the best products. More diversity means more empathy with different types of people. This matters a lot for us, since so many borrowers in financial distress with whom we engage come from underrepresented backgrounds. We practice what we preach and look forward to continuing to grow and build on our already diverse team.

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