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Collections Specialist

Remote

At January, we're transforming the lives of borrowers by bringing humanity to consumer finance. Our data-driven products empower financial institutions to streamline their collections, providing borrowers with straightforward and compassionate solutions to regain financial stability and control over their lives. We're not just expanding access to credit. We're restoring dignity and paving the way for millions to achieve financial freedom.

We're seeking a Collections Specialist for a temporary role on our team. This individual will be responsible for making outbound phone calls to borrowers to assist them in resolving their debt and will oversee our internal collection efforts, including the development and implementation of strategies for improving liquidation, borrower satisfaction, and client satisfaction. This position is intended for someone who is willing and able to handle high outbound call volumes while navigating multiple software systems.

This is a temporary position for a period of 90 days with the possibility of conversion into a permanent position. A permanent position is not guaranteed, and is contingent on performance and business need at the end of the temporary period.

Your impact:

  • Manage outbound calls to borrowers with the objective of addressing their needs to resolve their account. You will use Five9 dialing software and January's proprietary system to document communications and facilitate payments on behalf of borrowers.
  • Contribute to January’s contact center outbound call procedures and processes, raising the bar for how we interact with borrowers.
  • Improve existing contact center processes. You will assist in evaluating outbound call workflows, efficiencies, and problems to identify the most effective use of resources to meet capacity goals.
  • Inform future product improvements. You will gather user feedback through your use of January’s system and communication with borrowers. 
  • Understand and adhere to all federal and state collection and consumer protection laws and regulations, as well as our internal policies and procedures.

You may be a fit if you have:

  • 2+ years of consumer debt collection, cold calling, and/or sales (outbound preferred) experience
  • A proven track record of high performance
  • Comfortable conducting phone conversations about sensitive financial matters
  • Experience communicating with customers with empathy and respect
  • Excellent negotiation and problem-solving skills 
  • Works well under pressure in a fast-paced, high-volume environment

Nice to have, but not required: 

  • Experience with Five9
  • Experience working in a remote environment

 

January believes in doing its part to help close the wage gap that continues to plague much of the US workforce. We offer transparent and equitable compensation packages to all existing and future January team members.
 
Our compensation range for the Collections Specialist role is $50,000 to $55,000. We determine the final package by considering experience, applicable education and training, and relevant skills derived throughout our interview process.This role also includes a competitive equity package, giving you a chance to feel true ownership of your work. 

What we can offer you:

  • Pet-friendly office (only in NYC, for now!)
  • Competitive equity packages, giving you a chance to feel true ownership of your work
  • Flexible PTO so you can take the time you need to rest and recharge
  • Hybrid work model, where our team comes in 3x a week
  • Flexible work hours for better work/life balance
  • 12 weeks fully paid new parent leave program for all employees to enjoy bonding time
  • Free lunches for team socializing activities
  • Annual learning and development budget to invest in your professional growth
  • 401k so you can invest in your future
  • Gym membership reimbursement
  • Medical, dental, and vision insurance
  • Free access to One Medical 
  • Free access to the mental well-being platform Spring Health plus 3 free virtual sessions with a Spring Health licensed therapist
  • Commuter benefits for your travel to/from the office
  • Endless growth opportunity and the ability to take on new and exciting challenges

Recognitions:

  • Built In's Best Startups to Work For in New York (2023)
  • Built In's Best Startups to Work For in New York (2024)
  • Built In's Best Startups to Work For in San Francisco (2023)
  • Built In's Best Startups to Work For in San Francisco (2024)
  • Crain's Best Places to Work in NYC (2022) 
  • Crain's Best Places to Work in NYC (2023)
 
To learn more about what it’s like to work with us, check out our Glassdoor reviews. We think our track record speaks best.
 
January is an equal opportunity employer and does not discriminate on the basis of race, color, creed, ethnicity, sex, gender identity, sexual orientation, religion, disability, age, veteran status, or any other category protected by law.
 
At January, we believe that diversity of outlooks, demographics, identities, and life experiences enable companies to build the best products. More diversity means more empathy with different types of people. This matters a lot for us, since so many borrowers in financial distress with whom we engage come from underrepresented backgrounds. We practice what we preach and look forward to continuing to grow and build on our already diverse team.

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