Servicing and Collections Manager

At Jaris, we’re redefining how financial services are delivered by building the modern infrastructure that powers embedded finance for platforms, processors, ISOs, and banks. Our platform streamlines everything from merchant onboarding and underwriting to bank account provisioning, compliance, and money movement — enabling our partners to launch financial products quickly and scale them confidently. By delivering the full stack of enablement tools and value-added financial services, we help our partners unlock new revenue streams and deliver better experiences to their customers. As we expand our impact, we're looking for curious, driven people who want to help modernize the financial ecosystem and support the small businesses that power the economy.

About the Role:

Jaris is seeking a Servicing and Collections Manager to join our Operations Team. In this role, you will be responsible for overseeing the end-to-end servicing and collections lifecycle—shaping policies, refining processes, optimizing our technology stack, and managing key third-party vendor relationships. You will lead the internal team that handles day-to-day operations, ensuring high performance, efficiency, and compliance, while delivering a positive experience for our borrower. You will be accountable for minimizing losses, reducing net collection costs, and ensuring operational excellence across all touchpoints with our small business customers.

You’ll also serve as a key partner to cross-functional teams—providing insights into customer behavior, informing product design, and helping shape the future of our credit and banking offerings. The ideal candidate brings a strong mix of operational expertise, leadership acumen, and a builder’s mindset—ready to scale and improve a growing function in a collaborative, agile environment.

Responsibilities:

• Lead and manage the Servicing & Collections team, setting performance goals, coaching team members, and fostering a culture of accountability and continuous improvement.
• Define and implement policies, workflows, and escalation protocols for managing delinquent merchant loan accounts, ensuring consistency and regulatory compliance.
• Oversee day-to-day operations, including contact strategies, skip tracing, UCC enforcement coordination, and high-risk case resolution. 
• Develop and manage third-party vendor relationships, including collections agencies, legal partners, and servicing platforms.
• Leverage data and analytics to monitor portfolio performance, identify trends, and inform operational strategy—owning reporting on delinquency rates, repayment outcomes, and risk indicators.
• Collaborate cross-functionally with product, risk, legal, and revenue teams to improve tools, resolve complex merchant issues, and surface actionable insights about customer behavior.
• Maintain a high standard of professionalism and compliance, ensuring all activities adhere to internal policies and applicable regulations.

Qualifications: 

• Bachelor’s degree, preferably in Business Administration or a related field.
• 5-8 years of experience in Servicing & Collections within a fintech or banking financial institution; commercial lending experience preferred.
• At least 2 years in a supervisory or managerial capacity 
• A proactive, owner’s mindset with a strong drive to continuously improve the merchant experience, collections performance, and internal team operations.
• Demonstrated ability to design and implement operational processes, policies, and performance metrics that improve efficiency and reduce loss rates.
• Excellent cross-functional collaboration skills, with a track record of influencing stakeholders across risk, product, legal, and finance teams.
• Exceptional communication, negotiation, and analytical skills, with the ability to interpret data and make strategic decisions.
• Highly organized and results-oriented, with the ability to manage multiple priorities and drive initiatives to completion in a dynamic environment.
• Experience with HubSpot is a plus.

Nice to Have: 

• Understanding of UCC filings, enforcement processes, and legal collection procedures.

Applicants can expect an annual base compensation in the range of $102,000 to $151,000 USD. This salary range may be inclusive of several career levels at Jaris and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location.  

Additional  benefits include: 

• Company equity
• 401(k) plan with a corporate match
• Employee Assistance Program through Optum
• Commuter benefits
• Medical, dental, and vision benefits (PPO/HMO/HDHP options) 
• Health & Financial Wellness through a Partnership with Calm, Insperity & MSA (My Secure Advantage)
• Care Giver Support Program
• Flexible PTO

At jaris, our corporate culture is based on integrity, respect, collaboration, and transparency, which guide all aspects of our business. As an international company, we combine a diversity of cultures and invest in each individual to provide opportunities for growth and impact.

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email at recruiting@jaris.io.