Supportive Care Guide

Jasper Health is transforming the cancer care experience by providing personalized navigation, psychosocial support, and care management for patients and their caregivers. Through its intuitive digital platform and one-to-one, expert-led counseling, Jasper empowers patients to manage treatment plans, track symptoms, and access support— all in one place. 

With a mission to ease the burden of cancer care, Jasper Health bridges the gap between clinical care and everyday life, improving outcomes and quality of life across the cancer journey. Built for seamless partnership with providers and health plans, Jasper takes administrative burden off care teams while improving outcomes and reducing total cancer spend. Jasper Health delivers the most comprehensive and scalable oncology care experience from the suspicion of cancer through survivorship or end-of-life care.

Jasper Health’s Supportive Care Guides are certified oncology patient navigators who provide one-on-one psychosocial support to patients and caregivers impacted by cancer. This role requires fluency in both English and Spanish, as a significant portion of our member population prefers to receive care in Spanish.

The Care Guide will maintain certification through the American Cancer Society's LION certification and Jasper’s proprietary cancer supportive care training program.

Role and Responsibilities

• Conduct virtual psychosocial assessments to identify and address social and environmental barriers to care for patients or caregivers across the continuum of care from suspected diagnosis to survivorship. 
• Provide ongoing virtual sessions and provide evidence-based interventions within the scope of practice. 
• Communicate fluently in English and Spanish to ensure culturally sensitive, accessible support for diverse member populations.
• Consult with clinical leadership when necessary for critical clinical needs and refer out for services when needs are outside of scope. 
• Develop and implement individual care plans and goals that address the needs of patients 
• Closely monitor patients’ progress through regular check-ins and adjust the care plan as needed.
• Initiate outreach to patients periodically to maintain engagement. 
• Provide psychoeducation on nutrition, exercise, and other health behaviors. Serve as an ongoing professional resource
• Help patients navigate the healthcare system, understand their treatment options, and manage  insurance-related challenges
• Collaborate with patients to prepare questions for medical appointments, seek second opinions, and advocate for their needs
• Establish rapport with the patients and serve as the primary point of contact for patients
• Answer patients’ correspondence in a timely and professional manner. This correspondence includes SMS, emails, and phone calls
• Maintain timely documentation of all sessions in EMR

Other

• Provide feedback and support to other departments as needed
• Collect and report patient data on barriers, health care, medications, prior treatments, etc.
• Identify resources for patients to overcome barriers to care, such as financial toxicity, emotional distress, etc., and maintain the master resource list.
• Remain up to date on Jasper’s services and platforms to ensure proper communication with patients, including the EMR and CRM
• Meet weekly with Jasper’s clinical team to collaborate and monthly for case consultation.
• Represent the organization in a professional manner
• Design or participate in the creation of health education materials, including health program content
• Perform miscellaneous job-related duties as assigned

Qualifications and Education Requirements

• Fluency in both English and Spanish (required)
• A bachelor’s degree in a healthcare-related field, such as social work, public health, or psychology, is preferred.
• Two or more years of experience in a healthcare setting are desired 
• Experience in oncology care strongly preferred 
• Experience in healthcare advocacy or health education is a strong asset
• Certifications such as Certified Patient Navigator, Community Health Worker, Case Manager, or Social Worker are strongly preferred. The ACS LION certification as a patient navigator must be completed within 30 days of starting. 

Knowledge, Skills, and Abilities Required

• Knowledge of supportive care principles and evidence-based techniques for oncology patients
• Ability to plan, implement, and evaluate individual supportive care plans
• Experience working with grief and loss
• Ability to educate members and/or caregivers as to the nature of the disease and to provide instruction on proper care and treatment

Communication

• Excellent listening, written, and communication skills are critical for explaining complex medical information to patients and collaborating with other members of the care team.

Interpersonal Skills

• An empathic and compassionate attitude is necessary to provide emotional support and build rapport with patients
• Critical thinking skills are essential to performing duties within the scope of practice
• Ability to adapt to the expectations of specific clients and adjust to the needs of their patient  population

Cultural Awareness

• The ability to work with diverse populations and understand their unique needs is essential

Organizational Skills

• Strong time-management skills and organizational skills are needed to manage patient care and navigate complex systems
• Ability to multitask across multiple digital platforms and be adaptable to constant changes and updates to platforms

Technical Proficiency

• Familiarity with Electronic Health Records (EHR), Google programs, and Customer Relationship Management (CRM) software and telehealth technologies
• A private location with WiFi for remote working to provide HIPAA-compliant telehealth is required
• Ability to gather data, compile information, and prepare reports

Conditions of Employment

• You must be authorized to work in the United States
• Applicants will be required to pass a background check as a condition of employment

Equal Employment Opportunity Policy

Jasper Health, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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