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Senior/Staff Technical Publications Manager 

Bangalore, Karnataka

About SAI Group

SAI Group is a private investment firm that has committed $1 billion to incubate and scale revolutionary AI-powered enterprise software application companies. Our portfolio, a testament to our success, comprises rapidly growing AI companies that collectively cater to over 2,000+ major global customers, approaching $600 million in annual revenue, and employing a global workforce of over 4,000 individuals.

SAI Group invests in new ventures based on breakthrough AI-based products that have the potential to disrupt existing enterprise software markets. SAI Group’s latest investment, JazzX AI, is a pioneering technology company which is building a platform that will not only shape the future of enterprise AI applications but also offer practical solutions to real-world challenges.

Senior/Staff Technical Publications Manager 

Role Summary: 
We are seeking a seasoned Senior/Staff Technical Publications Manager to lead and evolve our technical documentation strategy. In this critical role, you will own the end-to-end documentation lifecycle—from initial content architecture through publication and ongoing maintenance. The ideal candidate is a proven leader who excels at guiding a team of technical writers, collaborating with cross-functional stakeholders, and applying editorial and technical rigor to ensure that Jazzx.ai’s documentation sets the standard in clarity, usability, and developer satisfaction. 

Key Responsibilities: 

Leadership & Strategy: 

  • Define and execute a long-term vision for Jazzx.ai’s technical documentation, ensuring consistency, accuracy, and discoverability across all product lines.
  • Champion documentation best practices and establish team workflows and standards to drive efficiency and quality. 

Content Architecture & Management: 

  • Develop and maintain the information architecture for a broad range of content, including API references, SDK guides, onboarding materials, tutorials, FAQs, and release notes.
  • Ensure documentation reflects the latest product capabilities, updated continuously and accurately in step with agile development cycles.
  • Oversee the integration of documentation assets into a scalable content management system (CMS) that supports versioning, localization, and continuous delivery. 

Cross-Functional Collaboration: 

  • Partner closely with engineering, product management, UX design, developer relations, and customer support teams to gather insights on user needs, emerging technologies, and product roadmaps.
  • Advocate for the end-user perspective and ensure that content aligns with user personas—ranging from business users, systems administrators, systems integrators (implementation engineers), and other relevant audiences.
  • Participate in product planning meetings, sprint reviews, and design discussions to anticipate documentation needs early in the development process. 

Editorial Excellence & Quality Assurance: 

  • Establish style guides, editorial standards, and voice and tone guidelines that reflect the Jazzx.ai brand and maintain a consistently high level of accuracy and clarity.
  • Oversee peer reviews and editorial cycles to ensure that all published materials are error-free, well-organized, and meet usability standards.
  • Continuously improve the quality and relevance of documentation based on stakeholder feedback, usability tests, and analytics. 

Innovation & Continuous Improvement: 

  • Stay current with industry trends, documentation tools, and emerging technologies that can enhance the user experience and streamline internal processes.
  • Introduce and refine documentation workflows that leverage automation, AI-driven content generation, and analytics to predict content gaps and measure content effectiveness.
  • Actively seek user feedback (e.g., from forums, surveys, and partner discussions) to identify areas of improvement and drive iterative enhancements to the content library. 

Qualifications & Experience: 

Education & Background: 

  • Bachelor’s degree in Technical Communication, Computer Science, English, Journalism, or a related field. An advanced degree or specialized training in AI, ML, or related domains is a plus. 

Technical Expertise: 

  • 5+ years of technical writing or technical content management experience, ideally within the software industry.
  • Prior experience in a senior or lead role managing documentation teams and complex content portfolios.
  • Solid understanding of software development processes, APIs, SDKs, and developer tooling. Experience with AI/ML technologies is highly desirable. 

Tools & Systems: 

  • Proficiency with industry-standard documentation tools, content management systems (e.g., MadCap Flare, DITA-based CCMS, Confluence), and version control systems (e.g., Git).
  • Familiarity with markup languages (Markdown, reStructuredText), doc-as-code workflows, and automated testing/deployment pipelines for documentation. 

Soft Skills: 

  • Exceptional written and verbal communication skills, with the ability to break down complex concepts into accessible, structured, and developer-friendly content.
  • Strong leadership qualities: ability to mentor team members, resolve conflicts, and champion change management.
  • Excellent project management skills, including the ability to prioritize multiple initiatives, meet deadlines, and adapt to evolving business needs. 

Why Join Us 

At JazzX AI, you have the opportunity to become an integral part of a pioneering team that is pushing the envelope of AI capabilities to create an autonomous intelligence driven future. We champion bold innovation, continuous learning, and embrace the challenges and rewards of crafting something genuinely groundbreaking.

Your work will directly contribute to pioneering solutions that have the potential to transform industries and redefine how we interact with technology. As an early member of our team, your voice will be pivotal in steering the direction of our projects and culture, offering a unique chance to leave your mark on the future of AI.

We offer a competitive salary, equity options, and an attractive benefits package, including health, dental, and vision insurance, flexible working arrangements, and more.

We are an equal opportunity employer and celebrate diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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