Director – Customer Success

About SAIGroup

SAIGroup is a private investment firm that has committed $1 billion to incubate and scale revolutionary AI-powered enterprise software application companies. Our portfolio, a testament to our success, comprises rapidly growing AI companies that collectively cater to over 2,000+ major global customers, approaching $800 million in annual revenue, and employing a global workforce of over 4,000 individuals.

SAIGroup invests in new ventures based on breakthrough AI-based products that have the potential to disrupt existing enterprise software markets. SAIGroup’s latest investment, JazzX AI, is a pioneering technology company on a mission to shape the future of work through an AGI platform purpose-built for the enterprise. JazzX AI is not just building another AI tool—it’s reimagining business processes from the ground up, enabling seamless collaboration between humans and intelligent systems. The result is a dramatic leap in productivity, efficiency, and decision velocity, empowering enterprises to become pacesetters who lead their industries and set new benchmarks for innovation and excellence.

Role Overview:

We are seeking a highly motivated Success Director to lead success from pre-sales to post-sales delivery lifecycle of clients for our cutting-edge AGI platform. This individual will be responsible for ensuring customer success throughout the client journey—from shaping solutions before sale to driving adoption, satisfaction, and long-term value post-sale. 

The ideal candidate has a proven track record of managing customer success and solution engagement for enterprise SaaS platforms, excelling in consultative environments where success is measured not just in deal closure but in customer outcomes, retention, and expansion.

Key Responsibilities:

• Act as a trusted advisor to clients throughout the pre-sales process, supporting solution design, proof-of-concept, and value articulation.
• Own the customer relationship post-sale to ensure successful onboarding, adoption, and business value realization.
• Develop and execute customer success plans for enterprise accounts, aligning our AGI platform to customer goals and KPIs.
• Partner with Sales, Product, and Engineering to ensure a seamless handoff and continuous alignment with evolving client needs.
• Drive account expansion opportunities by identifying upsell and cross-sell possibilities, working in collaboration with Sales.
• Monitor customer health, engagement, and satisfaction metrics; take proactive measures to mitigate churn risks.
• Represent the voice of the customer internally, influencing product roadmap and service improvements.
• Lead executive-level business reviews with C-suite stakeholders to reinforce strategic value and partnership outcomes.
• Contribute thought leadership and represent the company at industry events, conferences, and client forums.

Qualifications & Experience:

• Ability to imagine and articulate impact of AI on value chains, business models, organization structures and companies’ ability to competitively differentiate. 
• Proven track record in Customer Success, Account Management, Complex Program Management or Solutions Consulting for enterprise SaaS platforms.
• Experience managing executive-level relationships with large enterprise clients, preferably in financial services industries.
• Deep knowledge of customer success methodologies, adoption frameworks, and customer health metrics.
• Strong Program Management skills including program planning, stakeholder management, technical delivery management, financial management, value tracking and risk management
• Ability to translate complex AI/technology capabilities into business impact for clients.
• Excellent communication, presentation, and executive engagement skills.
• Entrepreneurial mindset: thrives in high-growth, fast-paced environments and has a bias toward action.
• Experience with AI/automation, fintech, or enterprise workflow solutions is highly desirable.
• Strong experience in Banking & Capital Markets, Private Equity, Investment Management are highly desirable
• Prior experience in a Tier 1 Consulting firm is highly desirable. 
• Computer Science or related degree and an MBA are highly desirable

Location:

Any location.

Proximity to airport would be helpful as the person would spend significant time at client locations.

Why Join Us

At JazzX AI, you have the opportunity to join the foundational team that is pushing the boundaries of what’s possible to create an autonomous intelligence driven future. We encourage our team to pursue bold ideas, foster continuous learning, and embrace the challenges and rewards that come with building something truly innovative.

Your work will directly contribute to pioneering solutions that have the potential to transform industries and redefine how we interact with technology. As an early member of our team, your voice will be pivotal in steering the direction of our projects and culture, offering an unparalleled chance to leave your mark on the future of AI.

We offer a competitive salary, equity options, and an attractive benefits package, including health, dental, and vision insurance, flexible working arrangements, and more.