Program Manager - Operations

Role Overview

We are looking for an experienced Program Manager (L5) to lead large-scale, cross-functional engineering programs that are critical to business outcomes. This role requires strong technical acumen, exceptional execution skills, and the ability to influence senior stakeholders across Engineering, Product, Architecture, QA, Security, and Operations.

As an L5 Program Manager, you will own end-to-end delivery of complex initiatives, drive operational rigor, manage dependencies, mitigate risks, and ensure predictable, high-quality execution across multiple teams.

 

Key Responsibilities

Program & Delivery Management

• Own end-to-end program execution for complex engineering initiatives spanning multiple teams and systems
• Define program scope, goals, milestones, timelines, and success metrics
• Drive execution discipline using Agile / Hybrid delivery models
• Track and report progress, risks, dependencies, and trade-offs to leadership
• Ensure on-time delivery with high quality and minimal operational risk

Technical & Engineering Collaboration

• Partner closely with Engineering Managers, Tech Leads, Architects, and Product Managers
• Translate high-level business goals into clear technical execution plans
• Understand system architecture, APIs, dependencies, and non-functional requirements (scalability, reliability, security)
• Drive technical discussions related to sequencing, dependencies, and feasibility (without owning design)

Cross-Functional Leadership

• Act as the single point of accountability for program outcomes
• Align stakeholders across Product, Engineering, QA, SRE, Security, Compliance, and Support
• Resolve conflicts, unblock teams, and escalate effectively when required
• Influence without authority at senior levels

Risk, Dependency & Change Management

• Identify and proactively manage program risks, technical debt, and delivery bottlenecks
• Manage complex inter-team and cross-org dependencies
• Drive mitigation plans and contingency strategies
• Manage scope changes and ensure alignment with business priorities

Operational Excellence & Process Improvement

• Establish and improve program management best practices
• Drive consistency in planning, execution, and reporting across engineering teams
• Create and maintain dashboards, documentation, and communication artifacts
• Contribute to improving delivery predictability, velocity, and quality at scale

Communication & Stakeholder Management

• Provide clear, concise, and data-driven updates to senior leadership
• Facilitate executive reviews, program checkpoints, and retrospectives
• Ensure transparency across timelines, risks, and outcomes

 

Required Qualifications

Experience

• 8–12+ years of experience in Program / Technical Program Management
• 5+ years managing complex engineering programs at scale
• Experience working in product-led or SaaS engineering organizations
• Proven track record of delivering multi-team, multi-quarter initiatives

Technical Skills

• Strong understanding of software development lifecycle (SDLC)
• Hands-on experience with Agile / Scrum / Kanban methodologies
• Ability to understand system architecture, APIs, cloud services, and engineering trade-offs
• Experience working with distributed / global engineering teams

Program Management Skills

• Expert in planning, dependency management, risk mitigation, and execution
• Strong analytical and problem-solving skills
• Excellent documentation and communication skills
• Comfortable managing ambiguity and changing priorities

 

Preferred Qualifications

• Engineering background or prior experience as a developer / QA / architect
• Experience with cloud platforms, platform engineering, or infrastructure programs
• Exposure to DevOps, SRE, security, or compliance-driven programs
• Experience driving programs across multiple business units or products

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Why Join JazzX AI:

What draws people to JazzX AI is the opportunity to build something truly foundational.

We are at the beginning of a new era — one where enterprise systems will no longer be static tools, but dynamic collaborators that learn, reason, and evolve alongside the people who use them. At JazzX AI, you’ll help build a platform that redefines how work happens in the AGI era.

JazzX AI brings together vision, deep technology, and purpose. This is not about experimenting with AI features; it’s about turning the promise of AGI into practical, auditable, and human-aligned systems that enterprises can trust and rely on at scale. The work here directly impacts productivity, efficiency, and decision-making in complex, real-world environments.

If you’re motivated by building systems that matter — systems that combine intelligence with responsibility — JazzX AI offers the chance to do that work at a deeper level, with real ownership and lasting impact.