Installation Operation

About JD Logistics

JD Logistics, part of JD.com, is a global leader in technology-driven supply chain and logistics solutions. We combine cutting-edge technology with operational excellence to deliver seamless installation and after-sales services for our clients. Our commitment to innovation, efficiency, and customer satisfaction drives our success in the logistics and installation sector.

The Role

We are seeking a hands-on and customer-focused Installation Operations Supervisor to lead our installation team in Rotterdam. This role is pivotal in managing the end-to-end installation process, ensuring timely and high-quality service delivery for our clients. If you are a proactive leader with a passion for operational excellence and team development, we invite you to join our dynamic team.

Key Responsibilities

• Supervise daily installation operations, including scheduling, dispatching, and on-site execution of installation services.

• Lead, train, and mentor a team of installation technicians, fostering a culture of safety, quality, and professionalism.

• Coordinate with clients, suppliers, and internal teams to ensure smooth and efficient installation processes.

• Monitor and optimize resource allocation (personnel, equipment, and materials) to meet project deadlines and service level agreements (SLAs).

• Conduct regular quality checks and post-installation reviews to ensure customer satisfaction and adherence to standards.

• Track and analyze KPIs (e.g., installation time, first-time fix rate, customer feedback) to drive continuous improvement.

• Resolve operational issues and customer complaints promptly, ensuring minimal disruption to services.

• Ensure compliance with health and safety regulations, as well as company policies, during all installation activities.

• Maintain accurate records of installations, inventory, and service reports.

• Collaborate with the logistics and customer service teams to streamline workflows and enhance the overall customer experience.

What We're Looking For

• Experience: 3+ years in installation operations, field service management, or a related field, with at least 1 year in a supervisory role.

• Skills: Strong leadership, communication, and problem-solving abilities; customer-centric mindset.

• Technical Proficiency: Familiarity with installation tools, equipment, and software (e.g., field service management systems).

• Mindset: Results-driven, adaptable, and focused on delivering exceptional service.

• Language: Fluency in Dutch and English (written and spoken).

Desirable Experience

• Background in furniture, appliances, or technology installations.

• Knowledge of Lean or Six Sigma methodologies.

• Experience with IoT or smart home installations.

Why Join JD Logistics?

• Be part of a global logistics leader at the forefront of innovation.

• Work in a fast-paced, tech-driven environment with opportunities for professional growth.

• Competitive salary and benefits, including performance bonuses.

• A supportive and collaborative team culture that values your contributions.