Quality Improvement Supervisor

About JD Logistics

JD Logistics is a global leader in smart supply chain solutions, leveraging cutting-edge technology and data-driven processes to deliver exceptional logistics services. As part of JD.com, we are committed to operational excellence, continuous improvement, and setting new standards in quality across our logistics network.

The Role

We are seeking a meticulous Quality Improvement Supervisor to champion our quality initiatives in Rotterdam. This strategic role will drive process enhancements, implement quality control measures, and foster a culture of excellence throughout our operations.

Key Responsibilities

• Quality Systems Management: Develop and maintain robust quality control systems for logistics operations

• Process Optimization: Identify and implement improvements to enhance service quality and operational efficiency

• Performance Analysis: Monitor and report on quality metrics (error rates, compliance scores, customer satisfaction)

• Root Cause Analysis: Lead investigations into quality incidents and implement corrective actions

• Training Development: Create and deliver quality-focused training programs for operational teams

• Audit Leadership: Conduct regular quality audits and ensure compliance with company standards

• Continuous Improvement: Spearhead Lean/Six Sigma projects to drive measurable quality enhancements

• Cross-functional Collaboration: Work with operations, IT, and customer service teams to implement quality solutions

• Regulatory Compliance: Ensure all processes meet industry standards and legal requirements

What We're Looking For

• Experience: 3+ years in quality control/improvement roles, preferably in logistics or manufacturing

• Certifications: Six Sigma Green/Black Belt or equivalent quality certification

• Analytical Skills: Strong data analysis and problem-solving capabilities

• Technical Proficiency: Experience with quality management systems and data analytics tools

• Communication: Excellent presentation and training delivery skills

• Language: Fluency in Chinese and English

Desirable Qualifications

• Experience with ISO 9001 or similar quality standards

• Background in logistics or supply chain quality management

• Knowledge of statistical process control methods

Why Join JD Logistics?

• Impact: Directly shape quality standards for a global logistics leader

• Innovation: Implement cutting-edge quality solutions in a tech-driven environment

• Growth: Professional development in quality management methodologies

• Benefits: Competitive compensation package and career advancement opportunities