Training Facilitator

Who we are:

JeffreyGroup, part of WPP, is the leading Latin America specialist firm providing a full range of corporate and brand communications and public affairs consulting services. The company has built a successful track record advising multinationals, global brands, and leading companies across industry sectors since 1993. JeffreyGroup is headquartered in Miami, FL, with offices in Mexico City, Rio de Janeiro, São Paulo, and Buenos Aires, providing expertise and execution across Latin America and on a global scale as part of the Burson Group of companies. 

WPP (LSE/NYSE: WPP) is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. 

Quiénes somos:

Burson es la agencia global líder en comunicación, diseñada para generar valor para los clientes a través de la reputación. Con equipos altamente especializados, tecnologías líderes en la industria y una creatividad innovadora, ayudamos a marcas y empresas a redefinir la reputación como ventaja competitiva para que puedan liderar hoy y en el futuro. Trabajar en Burson es formar parte de una comunidad global de profesionales comprometidos con el aprendizaje continuo y con liderar el cambio innovador.

Burson forma parte de WPP (LSE/NYSE: WPP), un referente mundial en transformación creativa. Para más información, visite bursonglobal.com y síganos en LinkedIn e Instagram.

Más información sobre el puesto:

We are looking for a Training Facilitator to strategically expand the footprint of one of our key clients in the entertainment sector across the OLA region. This role will involve facilitating in-country training content for the client’s major U.S.-based destinations and experiences. The Training Facilitator will provide significant support to the Orlando-based Training Manager, ensuring that training needs are met efficiently and effectively in key Spanish-speaking markets

Actividades que desempeñarás:

The dedicated Training Facilitator will operate with the following core responsibilities, working closely with the Client Solutions Manager and Sales Managers:

• Content Facilitation: Actively deliver and communicate product content related to U.S.-based destinations and experiences to front-line travel professionals and contracted accounts in the Spanish language across Argentina, Colombia, Chile, and Peru.

• Needs Assessment: Partner with the Client Solutions Manager to identify and assess specific training needs within each key LATAM market, providing actionable recommendations.

• Training Implementation: Implement approved training content and fulfill the educational requirements of travel professionals and key accounts.

• Marketing Support: Provide essential support to the Client Solutions Team for marketing-related activities, including recording voice-over audios, managing translations, and overseeing updates of marketing tools and materials.

• Stakeholder Engagement: Proactively engage with various stakeholders to enhance the reach and effectiveness of training initiatives.

• Problem Resolution: Utilize critical thinking skills to perform time-sensitive actions, deliver training content, mitigate risks, and resolve issues as they arise, ensuring smooth execution of training plans.

• Coordination: Collaborate effectively with in-country Sales Managers as necessary to align training efforts with regional sales strategies.

Experiencia que contribuye al éxito:

We will diligently source a candidate who embodies the following critical attributes and experience:

• Bilingual Proficiency: Fully fluent in both English and Spanish (written and verbal).

• International Mobility: Demonstrated ability and willingness to travel internationally across the LATAM region as required for in-country training delivery.

• Experience & Certification: Minimum of 5 years of proven experience in training, adult education, or a related field.

• Customer Service Acumen: Outstanding customer service skills, capable of fostering positive relationships with trainees and stakeholders.

• Logistics & Implementation: Strong background in training delivery, implementation, and logistical coordination.

• Problem-Solving & Advisory: Ability to proactively identify potential issues, resolve problems, and advise managers on situations requiring further action or procedural concerns.

• Autonomy & Proactivity: Highly motivated, self-starting individual with demonstrated autonomy, capable of working independently, adapting to change, and taking initiative to meet or exceed expectations.

• Organizational Skills: Process-centric thinking, strong organizational skills, and exceptional attention to detail, with a keen eye for process improvement opportunities.

#LI-CZ1

Tu lugar está en Burson:

Nuestra visión es que Burson sea la principal ‘academy company’ para profesionales creativos de la comunicación y líderes emergentes. Ofrecemos un entorno dinámico donde los colaboradores vienen a potenciar sus habilidades, ampliar sus redes y, en última instancia, crear las mejores soluciones para las marcas líderes de hoy. Nuestro compromiso con su crecimiento se refleja en nuestros sólidos programas de beneficios y programas para el talento, que incluyen oportunidades de desarrollo profesional, programas de mentoría con líderes de la industria, una cultura apasionante e inclusiva que fomenta la colaboración y la innovación, así como programas para recompensar y retener a los mejores talentos. Invertimos en nuestra gente porque creemos que su éxito es nuestro éxito.

Burson es una agencia integrada por personas inspiradas en nunca dejar de aprender. Reconocemos que lo que mejor hacemos, la creatividad y la comunicación, requieren un nivel de entendimiento profundo y lleno de matices. Por eso es fundamental para nosotros contratar a personas extraordinariamente talentosas, con diversos contextos culturales e identidades. Sin ello, no podríamos realizar el trabajo esencial de inspirar las ideas más impactantes, fomentar diálogos constructivos, cultivar experiencias significativas e impulsar la innovación y la creatividad para nuestros socios. Tu perspectiva es única -tu talento- es lo que te convierte en un #BursonPerson, y es así como, en equipo, conseguimos resultados excepcionales para nuestros clientes.

Al hacer clic en el botón "Enviar solicitud" a continuación, toda la información que ingresas se enviará a Burson. Antes de continuar, recomendamos revisar nuestra Política de privacidad de Contratación. Las personas residentes de California deben leer nuestro Aviso de privacidad sobre contratación de California. Estos documentos detallan cómo manejamos sus datos personales cuando solicita un puesto de trabajo con nosotros, así como las opciones para actualizar o eliminar la información que nos ha proporcionado.

You belong at JeffreyGroup:

Our vision is for JeffreyGroup, a Burson Group Company, to be the leading ‘academy company’ for creative communications professionals and emerging leaders. We provide a dynamic environment where ambitious colleagues come to elevate their skills, expand their networks, and ultimately, produce the best solutions for today’s leading brands. Our commitment to your growth is reflected in our robust benefits and people programs, which include professional development opportunities, mentorship programs with industry leaders, a vibrant and inclusive company culture fostering collaboration and innovation and packages designed to reward and retain top talent. We invest in our people because we believe their success is our success.

At JeffreyGroup, we’re an agency of learn-it-alls. We recognize that the things we do best, creativity and communications, require a level of nuanced understanding. That’s why it’s imperative for us to hire extraordinarily talented people of all backgrounds and identities. Without that we can’t do the essential work of inspiring bold ideas, fostering constructive dialogue, cultivating meaningful experiences, and driving innovation and creativity for our partners. Your unique point of view—your talent—is what makes you a #BursonPerson, and it’s how we deliver exceptional results for our clients, together.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

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