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Client Relations Representative - Insurance - Remote

REMOTE

Why Jencap? We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. The common thread woven throughout our success story is our collaborative and driven team of people. Our teams are empowered and work together to find solutions. We have a passion culture – with teamwork, collaboration and a focus on growing individuals and giving them the tools & development opportunities to have a successful career. 

Foresite Sports LLC is a leading provider of specialized insurance solutions in the sports and events industry for over 25 years. We manage a portfolio of dynamic programs, including US Hole In One (hole in one insurance), Eventsured (event liability and cancellation insurance), and Interactive Promotions Group (sports contest and prize insurance). Our mission is to offer unparalleled coverage and exceptional service to our clients, ensuring their events are successful and risk-free.

Ideal Candidate will work Remotely in the Greater Philadelphia area. 

Position Overview:

The Client Relations Representative will play a key role in supporting our Program Managers by ensuring exceptional service and satisfaction for our clients. This role involves direct interaction with clients via phone and email, assisting them with inquiries, managing their accounts, and coordinating with internal teams to deliver our services effectively.

Responsibilities:

  • Client Engagement: Serve as the first representative fielding calls and helping clients with their insurance needs under US Hole In One, Eventsured, Interactive Promotions Group, and any future programs. Educate clients on the specifics of their insurance programs, including coverage details, exclusions, and claim processes. Address questions, provide policy information, and guide clients through the insurance application process.
  • Account Management: Assist in maintaining accurate client records and ensure clients receive timely updates and information regarding their coverage.
  • Coordination with Program Managers: Collaborate closely with Program Managers to ensure seamless service delivery, helping to manage client expectations and support program implementation.
  • Problem Resolution: Identify and resolve client issues promptly, escalating complex matters to Program Managers or other departments when necessary.

Requirements:

  • Education: Bachelor’s degree in business, Communications, Marketing, or a related field preferred.
  • Experience: Experience in client relations, customer service, or account management, ideally within the insurance or sports/event industry is a plus.
  • Skills: Exceptional communication and interpersonal skills. Strong problem-solving skills and attention to detail. Proficient in Microsoft Office Suite (Word, Excel, Outlook). Open to learning new computer software applications.
  • Attributes: Proactive, organized, and customer-focused with a positive attitude and a commitment to delivering high-quality service with the ability to adapt to changing client needs and industry trends.

Want the opportunity to build something new? Expand your knowledge and stretch your experience through new and emerging risks? Have your voice heard, your skills properly applied, and to add tangible value to an organization? You’re in the right place. 

Jencap is dynamic, bold, tenacious, and trusted in the industry. Here, you are not just one of the many, you are one of us.  We truly are better together. 

 

Jencap is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or citizenship status, sexual orientation, gender identity or expression, pregnancy, marital or familial status, disability status, medical condition, genetic information, military or veteran status, political affiliation, or any other characteristic protected by law. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard, as we believe that that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. 

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