Broker Support Technician

Why Jencap? We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. The common thread woven throughout our success story is our collaborative and driven team of people. Our teams are empowered and work together to find solutions. We have a passion culture – with teamwork, collaboration and a focus on growing individuals and giving them the tools & development opportunities to have a successful career. 

Jencap Specialty Insurance Services provides retail agents with carrier exclusivity, underwriting mastery, and unparalleled customer service. Our team consistently delivers industry-leading solutions, coverage, and terms, all at the best price. 

The Broker Support Technician provides administrative and production support to our brokers within the Casualty Vertical at Jencap. This role is responsible for supporting the end-to-end new business and renewal submission process, ensuring accuracy, timeliness, and compliance with internal procedures and carrier requirements. The position operates in a fast-paced, high-volume environment and plays a key role in supporting revenue generation and operational efficiency.

The Broker Support Technician will work a remote schedule, with potential for hybrid work in the future in the Denver, CO area.

Responsibilities

• Support broker with the intake, review, and preparation of new business and renewal Casualty submissions.
• Coordinate with retail agents to obtain required documentation, loss information, and supplemental materials.
• Support retail agents in gathering information and documents through task reminders, workflow management tools, and Outlook.
• Track submission status, follow up with carriers and agents, and maintain organized workflow queues.
• Assist with quote preparation, binding documentation, initial policy file setup, and post-issuance policy processing.
• Process all endorsements accurately and within established service standards.
• Process cancellation and reinstatement notices.
• Process pre-audit correspondence, closed event audits, and premium-bearing audits.
• Ensure electronic files are properly documented and maintained in accordance with record-keeping requirements.
• Respond to internal and external inquiries in a timely and professional manner.
• Adhere to company policies, procedures, and regulatory requirements.
• Participate in process improvement efforts and cross-training as assigned.

Requirements

• 1-3 years of experience in insurance servicing, customer service, or agency support (casualty or commercial lines experience preferred).
• Excellent interpersonal and communication skills, both verbal and written.
• Ability to efficiently navigate internal policy management systems.
• Proficiency with Microsoft Office applications, including Outlook and Excel.
• High attention to detail and commitment to data accuracy.
• Effective written and verbal communication skills.
• Ability to work independently and collaboratively in a hybrid environment.
• Ability to perform efficiently in a deadline-driven, high-volume setting.

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. Discretionary incentive compensation may be awarded. Jencap also offers a range of benefits and programs, based on eligibility, which currently include but are not limited to; comprehensive health care coverage, a 401k plan, and tuition reimbursement.  Jencap is an emerging and rapidly growing leader in the industry and as such, we approach talent acquisition as an opportunity to identify the best talent. Therefore, the level of the role and compensation may vary depending upon the best available candidate. 

Want the opportunity to build something new? Expand your knowledge and stretch your experience through new and emerging risks? Have your voice heard, your skills properly applied, and to add tangible value to an organization? You’re in the right place. 

Jencap is dynamic, bold, tenacious, and trusted in the industry. Here, you are not just one of the many, you are one of us.  We truly are better together. 

Jencap is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or citizenship status, sexual orientation, gender identity or expression, pregnancy, marital or familial status, disability status, medical condition, genetic information, military or veteran status, political affiliation, or any other characteristic protected by law. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard, as we believe that that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.