Administrative & Operations Specialist

Why Jencap? We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. The common thread woven throughout our success story is our collaborative and driven team of people. Our teams are empowered and work together to find solutions. We have a passion culture – with teamwork, collaboration and a focus on growing individuals and giving them the tools & development opportunities to have a successful career. 

MiniCo has nearly 50 years of experience in program management, underwriting, binding authority, and claims, offering a portfolio of exclusive programs to address even the most unique risk exposures. Our dedicated program teams provide niche underwriting process and flexibility, industry specialization, and unparalleled customer service. Today, MiniCo is a member of the Jencap Program Administrators division, offering multiple specialty property and casualty insurance products for a variety of unique industries and exposures. 

The Administrative and Operations Specialist will work from our Phoenix, Arizona office.

Responsibilities:   

• Serve as MiniCo’s primary day-to-day Phoenix office operations and admin resource, to handle front-office/reception duties, mail and shipping, facilities/vendor coordination, trade-show logistics, and general administrative support.
• Coordinate reception/phone coverage, messages, deliveries, and general correspondence; escalate insurance-specific questions appropriately.
• Own incoming/outgoing mail, post-office retrieval, UPS/FedEx/shipping, physical document routing, scanning, storage, and related record-handling procedures.
• Liaise with building management and external vendors for facilities, maintenance, access, service requests, and office needs.
• Manage office/kitchen supplies, deliveries, storage areas, shared office records, and general organization.
• Coordinate employee meetings, office events, celebrations, and other shared administrative needs.
• Coordinate trade-show registrations, schedules, materials, packing/shipping, booth supplies, pre-show logistics, and post-show administration as assigned.
• Partner with internal team on packing marketing materials and logistics.
• Maintain event deadlines, vendor contacts, shipping details, and logistics records.
• Provide general administrative/data-entry overflow and project support to Underwriting Operations and other Phoenix teams as capacity permits.
• Assist with document preparation, reporting, meeting materials, and other non-technical support activities.

Requirements: 

• 3+ years of office administration, operations, facilities, customer service, or comparable experience preferred.
• Background in Insurance is a plus.
• Strong organization, multitasking, service orientation, vendor-management, and follow-through skills.
• Excellent written/verbal communication and ability to handle confidential information appropriately.
• Proficiency with Microsoft Office and comfort learning mail/shipping and internal operational systems.

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. Discretionary incentive compensation may be awarded. Jencap also offers a range of benefits and programs, based on eligibility, which currently include but are not limited to; comprehensive health care coverage, a 401k plan, and tuition reimbursement.  Jencap is an emerging and rapidly growing leader in the industry and as such, we approach talent acquisition as an opportunity to identify the best talent. Therefore, the level of the role and compensation may vary depending upon the best available candidate. 

Want the opportunity to build something new? Expand your knowledge and stretch your experience through new and emerging risks? Have your voice heard, your skills properly applied, and to add tangible value to an organization? You’re in the right place. 

Jencap is dynamic, bold, tenacious, and trusted in the industry. Here, you are not just one of the many, you are one of us.  We truly are better together. 

Jencap is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or citizenship status, sexual orientation, gender identity or expression, pregnancy, marital or familial status, disability status, medical condition, genetic information, military or veteran status, political affiliation, or any other characteristic protected by law. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard, as we believe that that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.