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Collections Manager

Remote - United States

Company Overview

Throughout our worldwide network of experts, clients and communities, we are renowned for our leadership in fire protection engineering – a legacy of responsibility we have proudly upheld since 1939. Today, our expertise extends broadly across closely related security and risk-based fields – from accessibility consulting and risk analysis to process safety, forensic investigations, security risk consulting, emergency management, digital innovation and more.

Our engineers and consultants collaborate to solve complex safety and security challenges, ensuring our clients can protect what matters most. For over 80 years, we have helped mitigate risks that threaten lives, property and reputations. Through technology, expertise and industry-leading research, we remain dedicated to our purpose of making our world safe, secure and resilient.

At Jensen Hughes, we believe that creating and sustaining a culture of trust, integrity and professional growth starts with putting our people first. Our employees are our greatest strength, and we value the unique perspectives and talents they bring to our organization. 

Our wide range of Global Employee Networks connect people from across the organization, supporting career development and providing forums for individuals to share experiences on topics they're passionate about. Together, we are cultivating a connected culture where everyone has the opportunity to learn, grow and succeed together.

Job Overview

We are seeking a proactive, detail-oriented Collections Manager to lead and support the collections process, ensuring timely receipt of accounts receivable. This working manager role blends strategic oversight with hands-on execution - driving cash flow performance, reducing aged receivables, and strengthening client relationships. The manager partners closely with collectors to prioritize portfolios, resolve escalations, and engage directly with clients when needed. This position is key to improving DSO, enhancing collaboration across Finance and Operations, and upholding Jensen Hughes’ values of integrity, accountability, and excellence. 

Responsibilities

  • Serve as a working manager for the Collections team, actively supporting day-to-day collection activities while leading the overall receivables portfolio across regions and business units.
  • Partner closely with Collectors to prioritize accounts, manage escalations, and directly assist with high-risk or complex clients to drive resolution and timely payment.
  • Cover portions of Collectors’ portfolios as needed to ensure consistent client follow-up and minimize delays in cash collections.
  • Partner with internal and external stakeholders including project analysts, clients, and legal counsel to resolve client disputes.
  • Manage escalations and ensure compliance with company policy, client agreements, and relevant regulations.
  • Identify and lead continuous improvement and automation initiatives (e.g., ERP or process enhancements) to increase efficiency and transparency.
  • Provide coaching, training and performance feedback to Collectors, fostering a collaborative and accountable team environment.
  • Ensure alignment with Jensen Hughes’ values, particularly when dealing with clients and internal stakeholders.

Requirements and Qualifications

  • Bachelor’s degree in finance, Accounting, Business Administration, or related field.
  • Minimum 5+ years of progressive experience in collections
  • Minimum 2+ years in a leadership or supervisory role of a team of at least 5 people.
  • Proven track record of reducing DSO and improving collections processes.
  • Strong understanding of credit risk, billing, and collections processes within professional services or project-based industries.
  • Excellent communication, negotiation, and conflict resolution skills.
  • Highly organized, analytical, and solution-oriented with strong attention to detail.
  • Proficiency in ERP systems (e.g., Deltek, Oracle, SAP, NetSuite) and Microsoft Excel.
  • Ability to work collaboratively in a fast-paced, global environment.

Preferred Qualifications

  • Experience in a professional services or consulting firm environment.
  • Knowledge of government and private sector contract billing structures (T&M, Fixed Fee, etc.).
  • Familiarity with international collections and currency considerations.

#LI-BD1

#LI-Remote

 

Please note that the salary range provided is a good faith estimate for the position at the time of posting and note a guarantee of compensation. Final compensation may vary  based on factors, including but not limited to, responsibilities of the job, education, experience, knowledge, skills, and abilities, geographic location, internal equity, alignment with market data.

 

Jensen Hughes offers a competitive total rewards package, which includes a retirement plan, healthcare coverage, and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position and location.

National Pay Range

$85,000 - $110,000 USD

Jensen Hughes is an Equal Opportunity Employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.


The security of your personal data is important to us. Jensen Hughes has implemented reasonable physical, technical, and administrative security standards to protect personal data from loss, misuse, alteration, or destruction. We protect your personal data against unauthorized access, use, or disclosure, using security technologies and procedures, such as encryption and limited access. Only authorized individuals may access your personal data for the purpose for which it was collected, and these individuals receive training about the importance of protecting personal data.  Jensen Hughes is committed to compliance with all relevant data privacy laws in all areas where we do business, including, but not limited to, the GDPR and the CCPA.  Additionally, our service providers are contractually bound to maintain the confidentiality of personal data and may not use the information for any unauthorized purpose.

 

*Policy on use of 3rd party recruiting agency for direct placements

Jensen Hughes will occasionally augment a recruiting search through agencies for certain positions when business conditions warrant. Jensen Hughes will not accept resumes, inquiries or proposals from recruiting agencies as an acceptable method to consider a candidate. 3rd party recruiting agencies must sign a standard Jensen Hughes agreement after being evaluated and accepted by a Human Resources or Talent Acquisition manager, or member of the talent acquisition team. Hiring managers and employees of Jensen Hughes are not authorized to accept resumes, engage in fee-based searches through recruiting firms or sign a search agreement. Please note this policy does not apply to “staffing firms” or firms that are involved with hiring temporary staff. Any recruiting agency interested in being considered may contact our recruiting team at jensenhughesrecruiting.com.

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