Back to jobs

IT Manager

Kitchener, ON

About Jetson

Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We believe in a future that is 100% electric and 100% better.

Homes are one of the largest sources of carbon emissions, yet adoption of solutions like heat pumps remains slow due to cost and complexity. Jetson is solving this by building the first fully vertically integrated home electrification company — making clean energy simple, transparent, and affordable.

We rely heavily on technology, automation, and data to scale this impact. At Jetson, we value people who are excellent at their craft, curious about new tools (including AI), and motivated to continuously improve how work gets done.

Who You Are

  • A builder of functions, not just a keeper of them. You'd be our first IT hire, walking into a team of 200+ people across 10+ sites in two countries with no IT team to inherit from. That excites you rather than scares you. You're comfortable defining the work as much as doing it, and you make good decisions with incomplete information.
  • A true generalist, equally at home in a wiring closet and an admin console. You can plan a network drop and a cable run in a new warehouse in the morning, debug a SAML provisioning flow in the afternoon, and help someone recover a locked laptop before end of day. You like that the abstractions are thin and the consequences of your decisions are tangible.
  • Genuinely service-minded. You get satisfaction from unblocking people. You explain things without condescension, you follow up, and you'd rather build the system that prevents the ticket than close the same ticket twice.
  • Curious and constantly learning. The tools change fast, and you stay on top of what actually matters — including how AI can take the toil out of IT work — without chasing every shiny object.

What You'll Do

  • Own identity and systems integration. Stand up and maintain the connective tissue between our internal systems: Google Workspace, HiBob, GreenHouse, Hubspot, and a long tail of vertical SaaS tools that authenticate and provision over OIDC and SAML. You'll own joiner/mover/leaver flows so access is correct, timely, and revoked the moment it should be.
  • Manage the device fleet end to end. Our people run on Windows, Mac, and Chromebook laptops, and our field crews on Android phones. You'll manage the full lifecycle (procurement through retirement) through JumpCloud MDM and Apple Business Manager, and keep enrollment, configuration, and compliance in good shape.
  • Keep us secure. Put sensible, proportionate security measures in place and keep them running: endpoint protection, least-privilege access, and the everyday hygiene that protects a fast-growing company without getting in its way.
  • Build and run our networks. Design and operate cross-site networking, VPN, and remote access so our locations and people connect reliably and securely, wherever they are.
  • Stand up new sites, hands-on. Partner with our expansion team to bring new warehouse locations online from planning through execution: floorplans for AV, network, and security; spec'ing and purchasing equipment; and selecting and managing the partners who run cabling and handle installation. This work involves occasional travel to sites across the US (and possibly Canada).
  • Support the team and standardize the rest. Be the person people turn to when something breaks, and turn the recurring stuff into playbooks and standard equipment lists — new-hire setups, new-site builds, and other repeated operations — so the right gear and access show up reliably and you scale your own time. You'll also own ordering hardware and software licenses for the company.

How You Will Grow

  • Build the IT function from the ground up. This is a greenfield role. You'll set the standards, choose the tools, and write the playbooks. Your fingerprints will be on how Jetson does IT for years to come.
  • Grow into leading it. You're the first hire, not the only one we'll ever make. As the company scales across more sites and people, you'll have the opportunity to grow the function and the team around you.
  • Develop rare breadth. Few IT roles span physical infrastructure, cloud identity, endpoint management, networking, and security across a multi-site, cross-border, fast-growing company. You'll gain context and range that's hard to find anywhere else.

Job Type: Full-time, Permanent

Pay: We are open to considering candidates at several levels. Our compensation is structured to meet or exceed the market standard.

Benefits:

  • Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson
  • Extended Health Care
  • Disability Insurance
  • Education Support
  • Parental Leave Top Up

Work Location: In person - Kitchener, ON

Do you feel like you don't have everything that's listed above but can still do the job? If you have the core skills and experience that we're looking for and are willing to use your talent to learn the rest, we encourage you to apply!

U.S. Roles Jetson is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, or gender identity. If you require accommodation during the recruitment process, please contact us.

Canada Roles Jetson is an equal opportunity employer committed to inclusive hiring. We do not discriminate on any ground protected under applicable human rights legislation. If you require accommodation at any stage of the recruitment process, please contact us.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Jetson Home’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

We use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.

Learn more