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Sales Development Representative Manager

North Vancouver, BC

About Jetson

Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We believe in a future that is 100% electric and 100% better.

Homes are one of the largest sources of carbon emissions, yet adoption of solutions like heat pumps remains slow due to cost and complexity. Jetson is solving this by building the first fully vertically integrated home electrification company — making clean energy simple, transparent, and affordable.

We rely heavily on technology, automation, and data to scale this impact. At Jetson, we value people who are excellent at their craft, curious about new tools (including AI), and motivated to continuously improve how work gets done.

The Opportunity

We are looking for a high-energy, operationally sharp SDR Manager to lead our inbound lead response team. This is a call-center-style leadership role with a single obsession: speed to lead. You will manage a team of Sales Development Representatives (SDRs) who handle inbound leads from digital channels, phone inquiries, email, and AI-assisted chat — converting as many as possible into booked meetings for our closing sales reps.

You will be the bridge between marketing-generated demand and our closing team, ensuring every lead gets a fast, professional, and persistent follow-up. Coverage runs 8am–8pm local time across North American markets, with 24/7 overflow handled by an outsourced after-hours agency. Your team picks up where they leave off.

What You Will Do:

  • Hire, onboard, coach, and develop a team of 6–15 SDRs across time zones
  • Set and enforce daily KPI targets: lead response time, contact rate, conversion to Meeting Booked, and activity volume
  • Manage performance plans and career development for all direct reports
  • Oversee response to all inbound leads entering the CRM from digital sources (web, paid, organic, referral)
  • Manage SDR handling of inbound phone calls, general email inquiries, web form and instant quote leads, and AI-assisted chat conversations — ensuring SDRs take over from AI calls and chats seamlessly and drive every thread toward a booked meeting
  • Enforce lead SLA targets
  • Ensure clean lead disposition and CRM hygiene at every stage
  • Own and manage a rolling 3-day call board (today, tomorrow, next day) giving the team a clear, prioritized view of target meetings to fill for closing sales reps
  • Collaborate with Marketing when inbound lead volume is short — flagging gaps in the 3-day board early so Marketing can activate campaigns, boost spend, or accelerate nurture flows to support SDR pipeline
  • Partner with Marketing to optimize the full MQL-to-meeting-booked motion
  • Use the 3-day window to drive proactive re-engagement on warm leads
  • Own and continuously refine SDR playbooks: call scripts, email sequences, SMS cadences, chat response frameworks, and objection handling
  • Manage SDR toolstack (CRM, dialer, sequencing tools, AI chat platform) and drive adoption and correct usage
  • Identify bottlenecks in the funnel and implement fixes fast
  • Partner with marketing on lead quality feedback loops and campaign performance
  • Own the SDR onboarding program — ensuring new reps are call-ready within day 3 and hitting full productivity within 30 days
  • Develop and maintain a structured skills progression path for SDRs, including call certification, objection handling benchmarks, and readiness criteria for promotion
  • Identify and fast-track high performers; actively build a pipeline of talent for Senior SDR and closing rep roles
  • Manage a structured rehash program for leads that didn’t convert on first contact — defining follow-up cadences, re-engagement triggers, and age-out rules for stale leads
  • Ensure no qualified lead is abandoned prematurely; maintain clear disposition standards so SDRs are not cherry-picking fresh leads at the expense of warm pipeline
  • Manage SDR scheduling to ensure full coverage across all active market time zones during 8am–8pm local hours
  • Forecast staffing needs based on inbound lead volume trends
  • Maintain clear protocols for surge periods (high-volume campaign days, seasonal peaks) so the team can scale response without dropping SLAs
  • Coach SDRs to overcome initial objections with confidence

What You Bring:

  • 3–5+ years managing high-volume inbound SDR or call center sales teams
  • Proven track record in a speed-to-lead environment with measurable conversion metrics
  • Home services, field services, or similar high-volume residential sales background strongly preferred
  • Hands-on experience with CRM platforms (HubSpot, Salesforce, or similar) and sales engagement tools
  • Strong process orientation — you build playbooks, not just manage people
  • Comfortable with data: you run your team off dashboards and hold everyone to numbers
  • Experience managing or coordinating with outsourced/BPO call center partners
  • Background in HVAC, solar, home improvement, pest control, or similar home services verticals (preferred)
  • Experience with AI-assisted chat platforms and integrating chat into SDR follow-up workflows (preferred)
  • Experience with AI-powered sales coaching tools (e.g., Gong, Chorus, Salesken, or similar) for call review and rep development (preferred)
  • Experience designing SDR compensation plans (base + bonus structures tied to meeting conversion) (preferred)
  • Familiarity with multi-time-zone team scheduling and coverage planning (preferred)
  • Experience with power or auto-dialers (preferred)

Job Type: Full-time, Permanent

Pay: $75,000 per annum

Benefits:

Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson

Extended Health Care

Disability Insurance

Education Support

Parental Leave Top Up

Work Location: In person - North Vancouver, BC

Do you feel like you don't have everything that's listed above but can still do the job? If you have the core skills and experience that we're looking for and are willing to use your talent to learn the rest, we encourage you to apply!

U.S. Roles Jetson is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, or gender identity. If you require accommodation during the recruitment process, please contact us.

Canada Roles Jetson is an equal opportunity employer committed to inclusive hiring. We do not discriminate on any ground protected under applicable human rights legislation. If you require accommodation at any stage of the recruitment process, please contact us.

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