Senior Manager Payments GTM Operations and Strategy

Do you want to design payments GTM for a massive segment of small businesses?

Then Jobber might be the place for you! We’re looking for a Senior Manager Payments GTM Operations and Strategy to be part of our growing Fintech team.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! 

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

The team:

Fintech is one of the fastest-growing parts of Jobber, and a core strategic priority for us as a company. We're investing in this growing area because we believe embedding financial tools within our product deepens our ability to help small businesses be successful. Whether it’s helping small businesses get paid, offering financing to their customers, or accessing capital to invest in growth – we believe small business owners should have seamless access to financial tools that allow them to thrive.

Reporting to our Vice President, Fintech - this is a first-of-its-kind role at Jobber - —establishing and leading Payments GTM Operations as a new function within the business. This role requires a strategic, hands on leader who can design and build new GTM programs and processes. You will bring together all teams that contribute to payments GTM - Product, Sales, Marketing, Customer Success, Risk, Revops, Analytics - to create a powerful, scalable machine. You will report directly to the VP & GM, Payments and Fintech. 

The role:

Your key objectives in this role will be twofold: helping customers discover and realize value from using our financialpayments and broader financial services tools while accelerating revenue growth for Jobber.

As the Senior Manager, Payments GTM Operations and Strategy, you will identify opportunities, and design and execute on strategic programs / initiatives to drive adoption and usage of Jobber's payments and broader financial services functionality.

The Senior Manager, Payments GTM Operations and Strategy will: 

• Re-imagineing the end-to-end customer journey and the underlying GTM processes, in close collaboration with cross-functional partners. 
• Experimenting with a range of actions (e.g. incentives) to drive payments adoption and usage, rapidly iterating based on results.
• Setting performance metrics for GTM efforts overall, specific programs / initiatives, and relevant cross-functional teams. 
• Recommending optimizations for customer facing teams. 
• Establishing close working relationships with cross-functional teams such as Product, Sales, Customer Success, Marketing and Analytics. 
• Relying heavily on data and qualitative insights to guide programs / initiatives from opportunity identification through to impact measurement. 
• Staying ahead of industry trends and the broader competitive landscape.  

To be successful, you’ll need: 

• Operating and strategy experience, ideally a mix of both:
• Operating experience - identifying opportunities and mobilizing others to ultimately drive change and results, such as in Revenue Operations, GTM Operations, Strategy & Operations, Product Commercialization, GM or Founder roles - ideally at a rapidly scaling SaaS or fintech company 
• Strategy experience - Management Consulting, Venture Capital, Strategy & Operations, or other roles acting as a strategic partner to senior leaders making data-driven decisions 
• Deep understanding of payments and financial services business models, metrics, and growth strategies is highly desirable, particularly financial services for small businesses.
• Strong data-driven mindset—able to use analytics to measure impact, drive decision-making, and optimize performance.
• Experience using languages such as SQL to manipulate large data sets is a plus, but not required.
• Exceptional communication and stakeholder management skills, with experience working cross-functionally with Sales, Marketing and Product.
• Demonstrated ability to design and implement scalable operational processes that enhance efficiency and ultimately drive growth.
• Passion for helping small businesses succeed through innovative financial solutions.
• A curious mind and a growth mindset. You are a scrappy learner who can quickly become an expert and build new capabilities.
• A proactive drive to solve problems. You are capable of bringing structure to ambiguous problems, corralling resources, and delivering results.
• A preference for working in an ambiguous and fast-paced environment. We’re growing fast and things are changing every day.

What you can expect from Jobber:

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options.
• A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family.
• A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
• To work with a group of people who are humble, supportive, and give a sh*t about our customers. 

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!