Success Enablement Manager (12-Month Contract)

Are you excited to accelerate our Customer Success organization?

We're looking for a Success Enablement Manager to join our Success Enablement team!

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! 

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

The Team:

The Enablement team is a central function within Jobber's Customer Success organization, supporting the growth and performance of Customer Onboarding, Product Support, and Sales Expansion. As a Center of Excellence, Enablement owns the programs, tools, and frameworks that drive operational excellence and skill development in these areas. We work cross-functionally to ensure that every team member—regardless of channel or customer type—has the knowledge, confidence, and support to deliver value. 

The Role:

Reporting to the Director, Enablement & QA, the Success Enablement Manager will help provide our Success Expansion teams with the information, content, and tools they need to operate more effectively.

One of your core responsibilities will be to partner with our front-line sales manager group and assist them in achieving key KPI’s. You’ll become a critical member of the enablement team by creating and managing sales content, help with the facilitation of materials and courses, and assist in the ongoing training and development of our world-class sales team.

The Success Enablement Manager will:

• Help create and maintain Jobber’s Sales playbooks and ensure consistency of processes and messaging across the team.
• Design, build & test in-person, on demand and virtual enablement content.
• Continuously seek out opportunities to improve enablement content, delivery and impact.
• Partner with required stakeholders to identify and understand process gaps and develop resources (customer stories, marketing collateral, competitive intelligence, etc.) that will help push opportunities and deals forward.
• Contribute to, help organize and champion important sales events like quarterly kickoffs, lunch and learns, and other training sessions.

To be successful, you should have:

• Proven years of experience working in sales or customer service within a high volume, short cycle, B2B environment, with a track record of ambitious career growth, consistent achievement of targets and being able to motivate others to do the same.
• Experience building out and executing sales playbooks.
• The ability to dig into a project. You’ll need a strong understanding of how our team operates, what drives success and what resonates with our customers. Seeing the solution from different angles and providing solutions that cater to different learning styles.
• A knack for identifying gaps in our process and how to fill them. Thinking outside of the box and our current process and coming up with smart solutions.
• A high level of organizational and time management skills.
• The ability to collaborate with business partners across the organization. Working with Sales reps, Product Marketing and other leadership members, you’ll be required to articulate strategic ideas, learn the inner workings of Jobber, and then deliver on high-level concepts.
• The ability to teach yourself, and others. Our team uses a variety of tools,  so you’ll need to learn the most efficient uses of them and then spread that knowledge amongst the team.

Compensation:

At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $87,800, a midpoint of $103,300, and a maximum salary of $118,800, designed to show the progression from learning the ropes to truly excelling.

We design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.

Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You'll have access to a dedicated talent development program that includes career coaching and opportunities for career development.*

We believe in transparency and open conversations about compensation. If you have any questions about our approach, we're happy to discuss them throughout the hiring process!

*NOTE: As this is a contract position, it's not eligible for specific benefits as part of our total compensation and rewards package. More information will be provided as part of the interview process.

What you can expect from Jobber:

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options.
• A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family.
• A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
• To work with a group of people who are humble, supportive, and give a sh*t about our customers. 

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!