UK - London - AWM - Operations - Senior Manager

Alpha Financial Markets Consulting (Alpha FMC) is the leading global consultancy to the asset and wealth management and Insurance industries. We are a boutique management consulting firm that offers the world’s top insurance and asset & wealth managers a competitive edge through our unrivalled expertise and industry insight.

Our client base covers all of the world’s top 20 and 80% of the top 50 asset managers by AUM, plus leading insurance firms and we have worked with over 870 clients globally.
We are headquartered in the United Kingdom but have 17 offices globally including the United States, Canada, Luxembourg, France, Netherlands, Switzerland, Denmark, Germany, Singapore and Australia. Globally we employ over 1000 full-time consultants which enables us to provide deep expertise to our extensive client base.

Alpha’s Operations practice supports our clients across their middle and back office with strategic operating model design, benchmarking, service provider selection and implementation and large-scale transformation. 

We are looking for Senior Managers with both subject matter expertise and a track record of delivery in this sphere. 

Role Responsibilities:

• Managing highly successful client engagements to achieve strong client satisfaction rating – including management of Alpha team and potentially contractors too
• Developing strategies and driving high-quality work products within expected timeframes on budget
• Delivering strategies by bringing together diverse stakeholders to work effectively in partnership
• Analysing the client current state, developing proposals, and assisting and implementing recommendations or solutions to ensure the best use of clients’ resources
• Conducting research, surveys and interviews and discussing organisational problems with clients 
• Monitoring progress, managing risks and ensuring key stakeholders are kept informed about progress of project and expected outcomes to ensure client efficiency
• Reviewing current processes, analysing client organisational reports and other documentation, researching new methods and procedures and flagging deviations from standard procedures
• Staying abreast of current business and industry trends relevant to the client's business
• Identifying and executing appropriate client/vendor entertainment opportunities 
• Develop and maintain long-term client relationships and networks 
• Making a strong contribution towards business development
• Undertaking effective account management including financial management
• Supporting the Operations practice in thought leadership, campaign management and key contact coverage

Role Requirements (Skills, Experience and Qualifications):

• A minimum of  7-10 years proven experience in the delivery of consulting or change projects, gained within a leading financial institution or consulting firm
• Significant experience within ‘blue-chip’ Financial Services organisations, preferably Asset or Wealth Managers
• Experience of projects engaged on Target Operating Model, business processes and/or IT solutions in some of the following areas: Middle & Back Office processes and outsourcing (including IBOR, Trade Processing, Asset Servicing, Reconciliations, Fund Accounting, Custody, Depositary and Transfer Agency)
• Experience of the Service Provider or Third Party Administrator landscape
• Demonstrable proficiency in relationship development and client account management
• A network of executive contacts across the industry and proven experience of Business Development
• Senior stakeholder management and influencing skills, demonstrated with clients and colleagues
• Ability to show initiative when dealing with clients, form strong relationships with new clients, and maintain existing relationships
• Superb interpersonal skills, with ability to influence and lead
• The ability to proffer good mentorship and coaching skills towards other team members
• An in-depth understanding of market trends, drivers and outlook of the Asset and Wealth Management market
• Strong academic background including a minimum of a 2:1 degree from a leading institution
• First-class communication, presentation and problem-solving skills
• Business language fluency in English
• Willingness to travel