Client Communications Specialist

About Johnson Law Group:

Johnson Law Group is a nationally recognized law firm headquartered in Houston, Texas, with a strong commitment to innovation, integrity, and delivering exceptional legal services. With over 25 years of experience and a proven track record of securing more than $1 billion in verdicts and settlements for our clients, we are dedicated to leading the fight for a fairer future.

As we continue to grow, we are looking for a detail-oriented and empathetic Client Communications Specialist to join our team and support our mission of delivering clear, compassionate, and accurate communication to our clients.

About the Role:

The Client Communications Specialist plays a key role in managing legal documentation and client correspondence throughout the settlement process. This role requires a high level of organization, attention to detail, and the ability to communicate complex information in a reassuring and professional manner. You’ll serve as a primary point of contact for clients navigating paperwork and disbursement questions, while ensuring all documentation is accurate, compliant, and timely.

Key Responsibilities:

• Prepare, distribute, and track all outbound client forms related to settlements.
• Communicate with clients via phone, email, and mail to collect outstanding documents and provide updates.
• Clearly explain settlement forms and timelines, ensuring clients feel supported and informed.
• Review returned documentation for completeness and accuracy, resolving discrepancies as needed.
• Draft and send personalized and mass client communications (emails, letters) regarding case status and next steps.
• Accurately input and update client data and document status in the case management system.
• Coordinate with accounting to ensure timely and accurate settlement disbursements.
• Maintain well-organized digital and physical files for client settlements.
• Utilize platforms like Mailchimp or Constant Contact to schedule and send mass communications.
• Handle confidential client and financial information with discretion and care.
• Assist with basic document coding (HTML/XML) to support form customization and data integrity.

Qualifications:

• High School Diploma required; Associate’s or Bachelor’s degree preferred.
• 2–3 years of experience in administrative, client services, or financial roles.
• Excellent verbal and written communication skills, with an empathetic and professional tone.
• Strong attention to detail, especially when reviewing financial and legal documents.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with legal case management software (e.g., Clio, MyCase, Needles) is a plus.
• Comfortable working in a fast-paced, deadline-driven environment.
• Discretion in handling sensitive financial and legal information.
• Bilingual (Spanish/English) highly preferred.
• Experience with email marketing platforms (e.g., Mailchimp, Constant Contact) required.
• Basic coding skills (HTML, XML) preferred.

Why Join Johnson Law Group?

• Make an Impact: Play a vital role in supporting clients during a critical time in their lives.
• Collaborative Environment: Be part of a compassionate and high-performing team.
• Growth Opportunities: Learn and grow in a fast-paced legal environment.
• Competitive Compensation and Benefits: Designed to reward hard work and dedication.

Work Hours:

This is a full-time, on-site position. Standard hours are Monday–Friday, 8:00 AM to 5:00 PM, with an expectation of at least 40 hours per week.

Note: Johnson Law Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.