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Technical Operations Analyst

San Francisco, CA or New York, NY(Hybrid)

About Us:

Forage is building the modern payments stack that powers inclusive commerce. Our technology enables grocers, delivery platforms, and point-of-sale systems to seamlessly accept EBT payments both online and in-store. Beyond infrastructure, we’re helping SNAP EBT shoppers stretch their grocery budgets every week, making healthy food more affordable and accessible to the 42 million Americans on food assistance.​

Backed by leading fintech investors, Forage is a fast-growing startup with a clear vision and real-world impact, feeding tens of thousands of families daily. Our team is made up of kind, driven individuals who take ownership, move quickly, and collaborate closely. We value humility, curiosity, and a shared commitment to making a difference.​

We’re not just building payments infrastructure — we’re helping feed tens of thousands of families each day, and transforming grocery access for millions more. Watch our story and see why we do what we do.

We function as a hybrid organization, actively hiring across North America. While we embrace remote work, for this role we are only considering candidates who can contribute from our San Francisco or New York offices.

You could work anywhere — so why Forage?

  • Build tech that matters. Play a direct role in putting food on the tables of millions of families, and help make grocery access more equitable through better payments infrastructure.
  • Join a rocket ship with purpose. We’ve grown revenue 100x in two years, with the capital, traction, and runway to keep going — all while staying mission-first.
  • Work with exceptional people. Collaborate daily with ‘Foragers’ from companies like Stripe, Instacart, Google, Affirm, Uber, and beyond — a tight-knit team with deep experience and low ego.
  • Disrupt a massive market. Help modernize a $100B+ system and shape the future of inclusive commerce as we scale toward a $1B+ business.
  • Accelerate your career. Thrive in a talent-dense environment backed by top investors in fintech (like Nyca, PayPal Ventures, and more), where ownership and growth are the norm.

What we are looking for:

We’re looking for a hands-on Technical Operations specialist who thrives at the intersection of engineering and operations. Forage has had rapid growth over the last year and we are looking for someone who can help us transform from the start-up to scale-up phase of the company. You’ll help design and scale the tooling, processes, and systems that keep our EBT product reliable and efficient and ensure a smooth experience for the families that rely on Forage’s services.

This role is ideal for someone who enjoys debugging complex issues, collaborating cross-functionally, and taking ownership of operational excellence. You will sit within the engineering org and, as our first hire in this function, you’ll have a key role in shaping how we operate at scale.

Qualifications:

  • 2+ years of work experience, in a technical or non-technical role

  • Experience with Python; ability to debug, write small tools, or automate workflows

  • Technical problem solving skills with an emphasis on building tooling and processes to reduce manual interventions

  • Skills to dive deep into a technical area through reading code, reviewing logs or working with subject matter experts

  • Ability to write SQL to debug issues, analyze patterns and build insights on next steps

  • Experience with working cross functionally with both engineering and product manager as well as non-technical collaborators such as accounting or user support

  • Strong communication skills especially when working with external partners

Nice to haves:

  • Domain knowledge in payments operations, for example: reconciliation, refunds, chargebacks, etc.

  • Knowledge of AWS, Django, Datadog, Sentry, git

Key Responsibilities:

  • Build and maintain internal tooling and automations to reduce manual workflows and improve operational efficiency

  • Investigate technical issues by reading code, querying data, reviewing logs, and collaborating with engineering and product teams

  • Analyze data using SQL to uncover patterns, diagnose bugs, and recommend process improvements

  • Collaborate closely with non-technical stakeholders (e.g. accounting, support) to understand pain points and translate them into sustainable solutions

  • Own the reliability and accuracy of core financial and operational processes, such as reconciliation or refund flows

  • Partner with external vendors and partners, communicating technical details clearly and effectively

Our Offer:

Your base salary would fall within the bands below. Please keep in mind that the equity portion of your offer is not included in these numbers and represents a significant part of your total compensation.

  • Compensation: $120k-$140k USD base + equity + benefits
  • Meaningful work that makes a positive impact on our society.
  • 100% of Medical, Dental and Vision premium coverage for yourself and dependents. 
  • Enjoy regular team lunches at our San Francisco and New York offices, fostering collaboration and connection over great food.
  • A fun and caring environment that prioritizes transparency, growth, and ownership.
  • A talented, diverse, high-achieving, and humble team with diverse backgrounds and viewpoints.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries at our headquarters in San Francisco, California. Individual pay is determined by work location, job-related skills, experience, and relevant education or training.

We aim to review every application within 3 business days of submission and provide feedback on each of your interviews within 2 business days of completion. If you don't hear from us, please reach out to your recruiter or careers@joinforage.com directly to get an update on your candidacy. Max, our AI recruiter, may reach out with follow-up questions.  

Please note: We are not engaging with third-party recruiters or agencies for this role. We kindly ask that you refrain from contacting us regarding recruitment services.

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