Senior Associate, Strategy and Operations - The Support Network

About Us
We are a small team of health tech operators who have collectively raised millions of dollars from renowned technology investors, including 8VC, Founders Fund, General Catalyst, Softbank, and many others. As a leadership team, we have built and held pivotal roles at three behavioral health unicorns. Now, we are targeting the most critical challenge within the $90B behavioral health industry: the overwhelming administrative complexities that devour 40% of the industry’s operating margin. Our mission is clear— to dissolve administrative overhead by building behavioral health’s first AI-native employer.

About The Role
At The Support Network, providing an excellent client experience is at the core of what we do. We are looking for a dynamic Strategy and Operations Senior Associate to own and continuously improve the client experience. This individual is responsible for analyzing data, identifying opportunities to improve client operations, and implementing process improvements to drive business outcomes. Working closely with cross-functional teams, the associate will contribute to shaping strategic initiatives and ensuring their seamless execution.

Responsibilities

• Conduct data-driven analysis to identify trends and opportunities to improve the end-to-end client experience.
• Evaluate current operational processes and identify areas for improvement to enhance efficiency and scalability.
• Lead the development and maintenance of standard operating procedures (SOPs) to ensure consistency and compliance.
• Develop dashboards and reports to monitor key performance indicators (KPIs) and ensure alignment with business objectives.
• Conduct research into competitors and industry best practices.
• Collaborate with leadership to define long-term goals and execute strategic initiatives across the organization.
• Drive the planning, execution, and tracking of critical projects, ensuring timely delivery and high-quality outcomes.
• Facilitate communication and alignment among stakeholders to resolve bottlenecks and address roadblocks.
• Use analytics tools (e.g., spreadsheets, SQL, Looker) to interpret complex data, identify trends, and generate actionable insights.

Qualifications

• Bachelor’s degree (bonus points for STEM majors).
• 1-3 years experience in management consulting, investment banking, strategy or operations roles at high growth startups (bonus points if you have healthtech experience).
• Proven track record of driving strategic initiatives and improving operational processes in a fast-paced environment.
• Excellent written and verbal communication skills with the ability to create and present executive-level reports and presentations.
• Experience with excel/google sheets, SQL, and data visualization tools (e.g., Tableau, Looker)
• You have a deeply-rooted work ethic and the desire to continuously improve.
• You like to be challenged and push yourself to get better every day.
• You are comfortable thinking on your feet, trying new approaches, and bouncing back when things don’t go your way.
• You want to learn and grow. You view this role as an opportunity to learn from a bright and talented team and are excited to take on more responsibility at The Support Network over time.
• A willingness to work 5 days a week in our SF office with a fully in-person team.

Compensation
The estimated salary range for this role is $80,000 - $95,000. Note that total compensation for this position will be determined by each individual’s relevant qualifications, work experience, skills, and other factors.