Lead, Provider Onboarding - The Support Network

About Us
We are a small team of health tech operators who have collectively raised millions of dollars from renowned technology investors, including 8VC, Founders Fund, General Catalyst, Softbank, and many others. As a leadership team, we have built and held pivotal roles at three behavioral health unicorns. Now, we are targeting the most critical challenge within the $90B behavioral health industry: the overwhelming administrative complexities that devour 40% of the industry’s operating margin. Our mission is clear— to dissolve administrative overhead by building behavioral health’s first AI-native employer.

About The Role
At The Support Network, hiring high quality therapists is at the core of what we do. We are looking for a dynamic Lead of Provider Onboarding to own and continuously improve the provider onboarding experience. This individual will be the main point of contact for providers from when they are hired until they see their first client. Responsibilities include training newly hired providers on our systems & processes, compiling providers’ professional licenses for insurance credentialing, crafting compelling provider bios, and owning provider Q&A. Overall, this individual will ensure that providers have a smooth start to their journey working with The Support Network.

Responsibilities

• Conduct comprehensive training sessions for newly hired therapists on internal systems, tools, and workflows to ensure seamless integration into the practice.
• Gather and verify insurance credentialing documentation from therapists, ensuring compliance with industry standards and payer requirements.
• Create and optimize online profiles for therapists, highlighting their professional credentials, specialties, and personal touch to engage potential clients.
• Collaborate with internal teams to streamline the onboarding process and address any technical or procedural challenges faced by new hires.
• Maintain accurate and organized records of all onboarding activities, credentialing documents, and profile setups.
• Serve as the primary point of contact for newly hired therapists during their onboarding period, providing support and answering questions.
• Identify opportunities to enhance the onboarding experience and recommend process improvements.

Qualifications

• Experience in onboarding, training, or administrative roles in healthcare, telehealth, or related industries.
• Strong organizational skills and attention to detail, particularly with handling sensitive documentation.
• Excellent communication and interpersonal skills to effectively train and support new therapists.
• Familiarity with insurance credentialing processes and requirements is a plus.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• You have a deeply-rooted work ethic and the desire to continuously improve.
• You like to be challenged and push yourself to get better every day.
• You are comfortable thinking on your feet, trying new approaches, and bouncing back when things don’t go your way.
• You want to learn and grow. You view this role as an opportunity to learn from a bright and talented team and are excited to take on more responsibility at The Support Network over time.
• A willingness to work 5 days a week in our SF office with a fully in-person team.

Compensation
The estimated salary range for this role is $80,000 - $90,000. Note that total compensation for this position will be determined by each individual’s relevant qualifications, work experience, skills, and other factors.