IT Specialist

About Us
At Unified Vision, our mission is clear— to redefine behavioral health with AI-powered platforms. We aim to solve the overwhelming administrative complexities that devour 40% of the industry’s operating margin. We focus on incubating and scaling businesses across various behavioral health fields, using technology to drive operational success and deliver exceptional outcomes. Our innovative platforms support providers in streamlining administrative tasks so that they can focus on delivering high-impact care. Backed by top-tier investors like General Catalyst, 8VC, and Softbank, Unified Vision is positioned for rapid growth and innovation. Join us in leading the way in advancing healthcare with AI-driven solutions. 

About The Role
As an IT Specialist, you’ll be the backbone of our technology infrastructure, ensuring our systems remain secure, efficient, and scalable. You will manage a variety of IT operations, troubleshoot issues, and implement solutions that keep our business running smoothly. This is an opportunity to make a significant impact in a fast-growing, mission-driven organization.

Responsibilities

• Manage and maintain IT systems, including hardware, software, and network infrastructure, to ensure optimal performance and uptime.
• Provide technical support to employees, troubleshooting and resolving IT-related issues in a timely manner.
• Monitor system performance, identify potential risks, and implement solutions to enhance security and efficiency.
• Build and maintain IT strategy across system centralization, IT inventory, cyber security, and employee policies. 
• Lead the implementation of new tools, systems, and technologies to support business growth.
• Collaborate with cross-functional teams to understand and address IT needs.
• Ensure compliance with data protection regulations and company security policies.
• Document processes and provide training to employees on IT tools and best practices.

Qualifications

• 5+ years of experience in IT systems administration, support, or a related field.
• Strong knowledge of network management and Windows/iOS systems.
• Proven experience with troubleshooting hardware and software issues, as well as managing IT infrastructure.
• Familiarity with cybersecurity practices and tools to safeguard company systems and data.
• Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Strong communication skills, with the ability to explain technical concepts to non-technical team members.
• A proactive mindset and a strong sense of ownership over your work.
• Ability to work 5 days a week in our Bengaluru office with a fully in-person team.