Department: Sales
Employment Type: Full-Time
Work Location: In-Office (5 days/week) – NYC HQ, Midtown Manhattan
Reports To: Head of Sponsorship Sales

About Jomboy Media:

Jomboy Media is the leading creator-led sports media company and the only creator-led media company officially backed by a league (MLB Media Partner). We're built for the next generation of fans through:

• Flagship shows like Talkin' Baseball
• Our own creator sports league, The Warehouse Games
• Growing sports verticals like Football and Cricket

We blend insight and entertainment in ways traditional sports media cannot. Our superpower is creating new fans—turning casual viewers into passionate community members who engage deeply with the sports and stories we cover. We find authentic opportunities for brands to integrate into and enhance the content our creators love making, helping brands achieve their business goals while delivering real value to our community.

Role Description:

The Director of Client Services is a strategic leadership position responsible for building and scaling our Client Services organization with a laser focus on post-sale excellence.

You'll partner closely with sellers during late-stage deal development, then fully own execution from contract signature through renewal—ensuring impeccable delivery, driving continuous optimization based on performance data, and identifying revenue expansion opportunities. You'll build the systems, processes, and team that turn one-time sponsors into long-term strategic partners who increase their investment year over year.

You'll write the playbook for how Jomboy Media delivers creator-led sponsorships across Baseball, Warehouse Games, and growing sports verticals like Football and Cricket—establishing the gold standard for execution quality, data-driven optimization, and proactive account growth.

What You'll Own

Post-Sale Execution & Account Management

• Own end-to-end execution of sponsorship campaigns from contract signature through renewal
• Serve as primary account owner for key partnerships, ensuring flawless delivery and client satisfaction
• Establish and enforce quality standards for campaign execution across all properties (Baseball, Warehouse Games, Football, Cricket)
• Act as senior point of escalation for client issues, resolving quickly while maintaining partnership integrity

Data-Driven Optimization & Growth

• Monitor campaign performance in real-time, proactively identifying optimization opportunities
• Deliver comprehensive reporting and actionable insights that demonstrate clear ROI to clients
• Owns the integrity, accuracy, and ongoing hygiene of all post-sale CRM data, ensuring campaign details, deliverables, and performance inputs are consistently maintained and reliable.
• Use performance data to inform upsell strategies and package recommendations
• Build quarterly business reviews that position renewals and expansion opportunities
• Drive proactive renewal conversations 90+ days before contract expiration, using data to justify rate increases

Revenue Expansion

• Identify and close upsell opportunities within existing accounts (additional properties, extended flights, upgraded packages)
• Develop account growth strategies that increase annual client value by 20-30%
• Partner with Sales on expansion opportunities that leverage successful campaign performance
• Create case studies and proof points from high-performing campaigns to drive new business

Team Leadership & Process

• Build, mentor, and scale the Client Services/Account Management team
• Document and implement best practices for creator-led sponsorship execution
• Create playbooks, templates, and systems that ensure consistency and excellence
• Foster a culture of accountability, strategic thinking, and client-first service

Cross-Functional Collaboration

• Partner with Sales during late-stage deal conversations to ensure smooth handoffs
• Work with Content and Production teams to deliver integrated, cross-platform solutions
• Represent client needs and feedback internally to drive product development
• Collaborate with leadership on pricing strategy informed by performance data

Requirements

Experience

• 7+ years in client services/account management
• 3+ years in a leadership role
• Proven experience in sports media, digital content, or advertising

Skills

• Proven ability to drive account growth through data-driven optimization and strategic upselling
• Expert at translating campaign data into actionable insights and compelling client narratives
• Strong client relationship management with track record of high retention and renewal rates
• Exceptional at managing multiple large-scale campaigns while maintaining quality standards
• Strategic thinking combined with meticulous attention to execution detail
• Excellent communication and presentation skills (comfortable presenting to C-suite clients)

Qualifications

• Bachelor's degree (B.S./B.A.)
• Ability to work in-office 5 days/week at NYC HQ in Midtown Manhattan
• Existing contacts in brands/media agencies investing in sports sponsorships a plus

This Role May Be For You If...

• You're obsessed with flawless execution and get energy from delivering campaigns that exceed client expectations
• You love diving into performance data to find optimization opportunities and growth angles
• You're a natural relationship builder who turns clients into long-term partners through consistent excellence
• You're a sports fan passionate about creator-led sponsorships and innovative brand integrations
• You thrive in an in-office environment built on teamwork and collaboration
• You see every campaign as an opportunity to prove value and earn the next deal

Compensation & Benefits

Compensation for this role includes a $120,000 annual base salary and a $30,000 annual bonus, paid quarterly and tied to the company’s overall sales goal. Salary is determined based on a variety of factors including professional experience, skill set, scope of responsibilities, and overall business needs. Final compensation decisions are made based on the circumstances of each hire.

Benefits Package:

• Medical, dental, and vision insurance (75% premium coverage for employees and dependents)
• 401(k)
• Commuter benefits (up to 30% savings)
• Unlimited PTO
• Company holidays + full week off between Christmas and New Year's
• Cell phone/internet reimbursement
• Stocked office kitchen with snacks and coffee
• Exclusive employee discount to our online store

Equal Opportunity Employer

Jomboy Media is committed to fostering mutual respect, professionalism, and cooperation. We are an equal opportunity employer and do not discriminate based on race, creed, color, religion, national origin, ancestry, age, disability, sex, gender identity, marital status, familial status, veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws.