E-Commerce Manager

Department: E-Commerce & Marketing 

Employment Type/Category: Full-Time

Work Location: In-Office - 5 days a week in New York City HQ in Midtown.

About Jomboy Media:

Jomboy Media is a creator-led sports media company and official MLB Media Partner built for the next generation of fans. Through flagship shows like Talkin' Baseball and our own backyard sports league, The Warehouse Games, we reach a growing community of hyper-engaged sports fans across YouTube, podcasts, and social platforms.

We're storytellers and community builders, blending insight and entertainment in ways traditional sports media never could. That same DNA flows directly into Slash Line, our e-commerce site, built for fans who want to take their love of the game off the screen and into their everyday lives. From the content to the checkout, everything we make is designed with the real baseball fan in mind.

About the Role: 

We’re looking for an E-Commerce Manager to own and optimize the day-to-day performance of our Shopify storefront. This person will report directly to the VP of Commerce and Marketing and play a central role in driving site conversion, guiding merchandising decisions, managing paid acquisition efforts, and helping shape future product strategy through strong analytical insight.

This role is ideal for someone who is equal parts operator, marketer, analyst, and merchandiser — someone who is deeply comfortable in Shopify, highly fluent in numbers, and able to translate store performance and customer behavior into clear recommendations across marketing, product, and operations. Because the store is focused on MLB-licensed apparel, experience in apparel, licensed products, or fan merchandise is especially valuable. A love of baseball is a major plus.

Core responsibilities

• Own the performance of the Shopify store, with a focus on conversion rate optimization, cart optimization, merchandising, and overall customer purchase flow.
• Build, launch, and optimize product pages, including product setup, imagery coordination, merchandising structure, upsells, bundles, and other on-site best practices designed to improve conversion and average order value.
• Monitor and improve site performance through testing, funnel analysis, landing page optimization, cart and checkout improvements, and ongoing review of customer behavior and purchase trends.
• Manage paid advertising efforts across channels such as Meta and Google, either directly or in coordination with outside partners. Track performance closely and continuously evaluate return on ad spend, customer acquisition efficiency, and channel effectiveness.
• Manage email marketing, including both campaigns and programmatic flows. Track performance and relentlessly optimize via testing.
• Work closely with the design team to communicate performance metrics, customer trends, and merchandising insights in a way that paints a clear picture of what is working, what is not, and where future product opportunities may exist.
• Use analytics to tell a story by turning site data, campaign performance, product trends, and customer behavior into actionable insights that guide decisions across marketing, merchandising, and product development.
• Own relationships with third-party fulfillment companies and outside vendors, helping ensure strong communication, smooth execution, and accountability across fulfillment, operational support, and external partners.
• Manage outsourced customer service partners and use customer service feedback, recurring questions, complaints, and product-level issues to improve product assortment, merchandising decisions, and the overall customer experience.
• Oversee inventory management and inventory health, including product availability, stock awareness, sell-through trends, and coordination with internal teams, third-party partners, and fulfillment providers. Experience working within or alongside an ERP system is a plus.
• Coordinate with the content and social media side of the business to maximize the reach of products, support launches and campaigns, and ensure e-commerce priorities are reflected in broader audience-facing efforts.
• Partner closely with leadership and cross-functional teams to ensure launches, promotions, and product updates are executed accurately and on time.

Required qualifications

• 3–5 years of hands-on experience managing a Shopify store, with clear ownership over site performance.
• Strong experience with conversion rate optimization, cart optimization, merchandising, and customer journey improvement.
• Paid advertising experience, including campaign management, reporting, and performance analysis.
• Experience with enterprise email marketing software such as Klaviyo.
• Strong Excel or Google Sheets skills, including comfort building reports, organizing large data sets, and pulling actionable insights from performance data.
• Experience working cross-functionally with creative or design teams and communicating quantitative insights in a way that helps inform future creative and product decisions.
• Experience managing vendor, freelancer, agency, fulfillment, or outsourced partner relationships.
• Strong inventory management experience in an e-commerce environment.
• Highly organized, detail-oriented, and comfortable balancing strategic thinking with hands-on execution.

Preferred qualifications

• Experience with ERP systems is a plus.
• Experience with inventory forecasting, replenishment planning, or multi-channel commerce is a plus.
• Experience in apparel, licensed products, sports merchandise, or fan-focused e-commerce is a plus.
• Interest in or love of baseball is a plus, especially given the MLB focus of the store.

Reporting structure

This role reports directly to the VP of Commerce and Marketing.

What success looks like in the role

• A better-converting Shopify storefront.
• Stronger product pages and merchandising decisions.
• Clearer reporting and deeper business insight from store and campaign data.
• A tighter feedback loop between e-commerce performance, customer service feedback, and future product direction.
• Strong coordination with fulfillment, vendors, and outsourced partners.
• More effective product launches through alignment with content and social channels.
• Better inventory visibility and fewer stock-related issues.

Compensation

The compensation will be based on a range of $75,000 to $95,000 annually. The range represents the low and high end of the base salary someone in this role may earn. Salary will vary based on several factors including but not limited to professional experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire.

What we offer:

• At Jomboy Media, we value our employees and offer a comprehensive benefits package that includes:
• Medical, dental, and vision insurance (75% premium coverage for employees and dependents)
• 401k
• Commuter benefits (up to 30% savings on transportation)
• Unlimited PTO
• Company holidays + the week off between Christmas and New Years
• Cell phone / internet reimbursement
• Fun office & kitchen stocked with snacks and coffee
• Exclusive employee discount to our online store

Our goal at Jomboy Media is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. Jomboy Media is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.