Resource Manager

The Resource Manager is responsible for staffing assignments for TBWA\Canada projects from conception to completion. Working with internal partners, you will allocate resources ensuring capacity levels are appropriate and expertise matches work required. You will maintain resourcing processes and tools, provide comprehensive staffing and freelance reports, and resolve assignment conflicts. As part of the Operations team, you will be vital to bringing clarity to our team members.

Our agency's vision is to create game-changing ideas that make brands famous. Having the right talent to work on the right projects, at the right time, is critical to this. 

TBWA\Canada is Omnicom’s creative powerhouse in Canada. We are more than 200 creative minds (11,000 globally!) and  a nationally distributed team with offices in Toronto, Edmonton, and Montréal. We make breakthrough work for ambitious clients with real results, and Disruption® strategy is our glue: the unifying, proprietary methodology that makes it all happen. We disrupt for clients such as Apple, Nissan, Government of Alberta, RBC and Sobeys.

Responsibilities:

• Carefully determine staffing assignments based on the clients’ needs, skillset necessary, and project timelines. 
• Resolve resource scheduling conflicts as they arise, while being proactively aware of resourcing challenges in the future. 
• Input on staffing plans for all new client scopes based on availability and project fit, including support for the Executive team on pitches.
• Maintain a master forecast of all current project needs and the planned needs for future projects.
• Forecast resources in the project pipeline to ensure staffing levels are adequate to meet demand.
• Work closely with Creative team members to ensure accurate assignments, adherence to deadlines and appropriate workload balance.
• Manage freelance resourcing in collaboration with Director, Resource & Project Management, Finance and HR. Maintain a key contact database and develop a network of skilled internal and external vendors.
• Analyze and approve hours and vacation requests and timesheets for the creative team.
• Maintain strong relationships with team members to become a trusted source of support.
• Develop an understanding of agency products and time required to deliver work.

Skills and Experience:

• Experience in an advertising/marketing agency in resourcing or project management.
• Excellent relationship building and collaborating skills.
• Understanding of the flow of a creative project and the role of each department.
• Solution-focused and able to adapt resourcing plan to accommodate real time changes and project/business requirements.
• Excellent organizational, written and verbal communication skills.
• A proactive mindset to tackle challenges before they become problems.
• Ability to thrive under pressure in a fast-paced environment.

Growth Potential

As processes are demonstrated to be effective, the opportunity will exist to roll out systems through additional teams. There is also the opportunity to network and learn from other teams in the expanded Omnicom network.

• Growth: Apply resourcing and program management approaches to other billable teams
• Growth: Network globally to build a shared understanding of resource management