Back to jobs
tags.new

Patient Engagement Coordinator

Remote

At Jukebox Health, our mission is to empower everyone to live safer, healthier, more independent lives at home. We partner with health plans to make homes safer and more accessible for older adults and high-needs populations. We achieve this by combining technology with networks of clinicians, suppliers, and installers to deliver personalized home modifications and environmental supports nationwide. Founded by experienced entrepreneurs, Jukebox Health is a fast growing healthcare services company backed by top venture capital firms like Valtruis and The Home Depot.

We are seeking a Care Concierge Coordinator to be the first voice our clients hear on their Jukebox Health journey. This role is at the heart of our client experience, blending high empathy with efficient, purposeful communication to guide members from first contact through to their initial occupational therapy appointment. You'll also serve as a responsive point of contact for inbound client inquiries and partner communications. If you're someone who leads with warmth, moves with urgency, and takes pride in the quality of every conversation and message you send, this role is for you.

Key Responsibilities

Outbound Engagement & Scheduling

  • Conduct outbound calls to newly referred clients, serving as the first representative of the Jukebox Health brand they encounter
  • Communicate Jukebox's value proposition clearly and compellingly, obtaining client consent to move forward with the program
  • Schedule clients with their assigned occupational therapist to initiate their home modification process
  • Conduct pre-appointment follow-up calls to confirm attendance, address questions, and reschedule as needed to minimize no-shows and keep programs on track

Inbound Client Communications

  • Manage inbound client inquiries across phone, email, and text channels with professionalism and responsiveness
  • Quickly synthesize client data and program information to accurately answer questions, resolve concerns, and route issues to the appropriate team members
  • Maintain timely, thorough documentation of all client interactions in Salesforce

Partner Communication

  • Communicate with health plan and referral partners via messaging platforms, maintaining a consistently high standard of written professionalism
  • Troubleshoot partner inquiries and escalate issues as appropriate, ensuring partners feel informed and supported throughout the referral process
  • Represent Jukebox Health's brand standards in every written touchpoint

Qualifications

Required

  • 2+ years of experience in a customer-facing role involving high-volume phone communication, care coordination, or client services
  • Demonstrated ability to build rapport quickly and navigate conversations with empathy and efficiency, particularly with older adults or high-needs populations
  • Strong written communication skills with meticulous attention to professionalism and tone across email, text, and messaging platforms
  • Ability to synthesize information rapidly and communicate clearly under pressure
  • Comfort working in a remote, tech-enabled environment; proficiency with Salesforce and TalkDesk preferred
  • Highly organized with strong follow-through and the ability to manage a large volume of concurrent client touchpoints without sacrificing quality

Preferred

  • Experience in a healthcare, managed care, home health, or social services setting
  • Familiarity with Medicaid programs or health plan operations
  • Spanish language proficiency a plus

How We Invest In You

  • Generous company-funding of our health, vision, and dental plans
  • HSA plans
  • Short and Long-Term Disability
  • Life and Personal Accident Insurance
  • Hospital Insurance
  • 401(k) immediately upon hire
  • Generous candidate referral program

Time Away

  • Unlimited PTO + 11 paid holidays

Remote First Team

  • $1000 stipend you can use towards work from home costs
  • Frequent team off-sites and get-togethers around the country
  • Collaborative team environment
  • Monthly Townhalls
  • High trust environment
  • A laptop and company swag upon hire

Compensation Range: $65,000-$75,000/year + company equity

 

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Jukebox Health’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.