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Customer Service Administrator

Milton Keynes

Service Administrator

Milton Keynes

 

Without Jungheinrich, your shopping trolley would probably be empty.   Every day, our trucks move millions of goods in logistics centres globally.

Jungheinrich is one of the top three leading companies in the material handling equipment and Intralogistics sectors worldwide – and we are very interested in speaking with you further about your career. 

 

Jungheinrich has evolved from a producer of forklifts to a manufacturing logistics service provider achieving an annual turnover of over £2.5 billion. Today, we employ over 14500 employees, thereof in Europe alone over 800 sales consultants, as well as more than 4200 mobile service engineers, maintain a close-knit network providing quality consulting and comprehensive service.

 

In short, your role within Jungheinrich will play a crucial part in providing the customer with complete peace of mind in managing their intra-company logistics. 

 

Role Purpose

  • To provide full and comprehensive administration support for Engineers, Dispatchers and Service Management for all service activities of the region to ensure the highest level of customer service is delivered and all KPIs are achieved.
  • Full and comprehensive administration support to Service customers and suppliers (Internal and External)
  • Ensure correct and swift processing of all work recorded in SAP


Role Responsibilities

Main Duties

  • Processing and control of sub contract orders and invoicing
  • Preparation of SAP quotations for external repairs
  • Raising any necessary Credit and Debits
  • Raising Purchase Orders for suppliers, follow up, control and monitor
  • Provide cover for Service Dispatcher when required

Team Responsibilities

  • Build a strong and positive relationship with customers, engineers and colleagues
  • Processing service reports through to invoice
  • Invoice queries and resolution/escalation as required
  • Proactive follow up of quotations raised for external repairs and PM contracts
  • Control and resolution of all SAP error reports
  • System cleansing as required referring to the error logs.
  • Process engineer’s timesheets, checking for accuracy, productivity, overtime
  • Allocate and order Sub–contracted work
  • Handling and filing of Paperwork
  • Handling and logging of customer calls efficiently and by agreed procedure
  • Participate in regular ASM / Admin / Dispatch meetings.
  • Participate in regular Engineer meetings General office duties
  • To raise and follow up new Customer request forms
  • To ensure all Customer Processes are followed and SLA are adhered to
  • Maintain and amend Customers CRM database


Person Specification

Role Requirements

  • Experience in a call centre environment is a plus
  • Good organizational and multi-tasking skills
  • Experience in handling stressful situations resulting from high volume of phone calls, frustrated customers and changes in departmental priorities or procedures
  • Strong admin experience
  • SAP experience is a plus
  • Excel & Word experience

Competencies Required

  • Adaptability
  • Attention to Detail
  • Flexibility
  • Influencing
  • Integrity
  • Resilience and Tenacity

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Point of Data Transfer *

When you apply to a job on this site, the personal data contained in your application will be collected by Jungheinrich UK Ltd (“Controller”), which is located at Jungheinrich UK Ltd. Sherbourne House, Sherbourne Drive, Tilbrook, Milton Keynes, MK7 8HX. Tel: 01908 363100 and can be contacted by emailing Data.Protection@Jungheinrich.co.uk. Controller’s data protection officer is Michael Paul, who can be contacted at Data.Protection@Jungheinrich.co.uk. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under [either the standard contractual clauses or the Privacy Shield]. You can obtain a copy of the standard contractual clauses by contacting us at Data.Protection@Jungheinrich.co.uk. 

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

Jungheinrich UK Limited is an Equal Opportunities Employer which recognises the value of having a diverse and inclusive workplace. We strive to have a workforce which is representative of all sections of society and therefore will not unlawfully discriminate on the grounds of any protected characteristic including but not limited to sex, sexual orientation, race, religion, disability, marital status and gender reassignment. We ask you to take the time to complete the details below to help us to understand the characteristics of the candidates we attract and monitor and review our processes to ensure they are supportive of our aims. The data gathered will not be used as part of any decisions on any potential employment with Jungheinrich UK Limited. *
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When you apply to a job on this site, the personal data contained in your application will be collected by Jungheinrich UK Ltd (“Controller”), which is located at Jungheinrich UK Ltd. Sherbourne House, Sherbourne Drive, Tilbrook, Milton Keynes, MK7 8HX. Tel: 01908 363100 and can be contacted by emailing Data.Protection@Jungheinrich.co.uk. Controller’s data protection officer is Daniel Sherratt, who can be contacted at Data.Protection@Jungheinrich.co.uk.

 

Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

 

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under [either the standard contractual clauses or the Privacy Shield]. You can obtain a copy of the standard contractual clauses by contacting us at Data.Protection@Jungheinrich.co.uk. 

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.