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Site Support Engineer

Crewe, Stoke-on-Trent and Stafford (CW/ST)

 

Site Support Engineer

Crewe, Stoke-on-Trent and Stafford (CW/ST)

Reports to:                              Area Service Manager   

Department:                           Customer Service

Location:                                Covering: Crewe, Stoke-on-Trent and Stafford

 

The Role 

  • Repair and preventative maintenance of materials handling and ancillary equipment.

Role Responsibilities

  • Preventative maintenance of materials handling and ancillary equipment.
  • Repair of materials handling and ancillary equipment.
  • Accurately complete service reports and time sheets.
  • Manage and control parts stock.
  • Build customer relationships through good levels of communication, ensuring customer expectations are met in line with contractual obligations.
  • Close liaison with the after sales office to ensure accurate information for customers in regards to repair times and estimated times of arrival.
  • Optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner.
  • Ensure all company and customer health and safety procedures are met.
  • Identify sales leads for the Jungheinrich range of equipment and After Sales products.
  • Act as a Company Ambassador at all times.

In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours (please note that this list is not exhaustive.

 

Person Requirements

  • We are looking for mechanically and electrical biased engineers from any type of maintenance / service background specifically general automotive technicians, HGV, mobile plant, forklift, or ex forces military vehicle engineers.
  • The ideal candidate will hold a driving license and have a good level of education.
  • They will also have experience of working in a customer facing environment and be used to working unsupervised.

 

Competencies Required

  • Time Management
  • Problem solving
  • Flexibility
  • Accountability
  • Adaptability
  • Initiative
  • Business acumen
  • Customer orientation
  • Decision making
  • Innovation
  • Negotiation and influencing
  • Team working

 

 

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Jungheinrich UK Limited is an Equal Opportunities Employer which recognises the value of having a diverse and inclusive workplace. We strive to have a workforce which is representative of all sections of society and therefore will not unlawfully discriminate on the grounds of any protected characteristic including but not limited to sex, sexual orientation, race, religion, disability, marital status and gender reassignment. We ask you to take the time to complete the details below to help us to understand the characteristics of the candidates we attract and monitor and review our processes to ensure they are supportive of our aims. The data gathered will not be used as part of any decisions on any potential employment with Jungheinrich UK Limited. *
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