Technical Account Manager

At Jungle Scout, we are on a mission to build the best Amazon competitive intelligence tools for Amazon sellers and brands.

About Us

Jungle Scout is a leader in Amazon Market Intelligence, helping organizations harness the power of data with our large-scale data delivery product. Our mission is to empower businesses by providing seamless data integration, actionable insights, and world-class support.

Role Overview

We are seeking a Technical Account Manager (TAM) to own the full customer lifecycle—from onboarding and integration to ongoing optimization and expansion. This role is ideal for a technically skilled, customer-centric professional who enjoys problem-solving, data analysis, and collaborating with cross-functional teams to deliver value.

As a TAM, you will work closely with customers to ensure they maximize the benefits of our platform, troubleshoot technical challenges, and provide strategic guidance on leveraging data for business growth. You’ll also play a critical role in shaping product improvements by sharing customer feedback with internal teams. This is a 100% customer facing role with a travel requirement to go onsite with customers to provide an Enterprise experience for them.

A Day in the Life of a Technical Account Manager

• Educate & Train – Travel onsite to customer offices, or virtually, lead training sessions on current and new datasets, ensuring they can effectively utilize the data to extract insights.
• Troubleshoot & Support – Help customers resolve anomalies in the data they receive and address data pipeline issues.
• Cross-Functional Collaboration – Work with Customer Success, Customer Support, Professional Services, and Product & Tech to manage customer timelines and improve onboarding and time to value processes.
• Content Development – Create onboarding guides, FAQs, and documentation to accelerate customer success.
• Strategic Consultation – Participate in brainstorming sessions with customers to advise on how they can best leverage new datasets in their business.
• Customer Advocacy – Listen to customer challenges, identify solutions, and communicate their needs to Product & Tech teams.
• Data Analysis & Reporting – Write queries, generate reports, and build dashboards that demonstrate the value of our data.
• Quality Assurance – QA custom datasets and ensure data integrity for customer deliveries.

Who You Are

• You have 3+ years of experience working directly with customers to integrate and leverage data.
• You have 5+ years of experience in data integration, ETL pipelines, and data analysis.
• You have a proven track record of driving customer success through data-driven insights.
• You are highly organized and can manage multiple customer commitments while setting appropriate expectations.
• You have strong problem-solving and troubleshooting skills for identifying and resolving data pipeline and integration challenges.
• You possess strong programming skills in SQL and Python for data analysis and automation.
• You take ownership and accountability for the quality of your work.
• You are customer-focused, ensuring data solutions meet business needs and provide actionable insights.
• You are detail-oriented and quality-driven, taking pride in delivering accurate and reliable data solutions.
• You are an effective communicator, capable of explaining technical concepts to both technical and non-technical stakeholders.
• You embrace a growth mindset, always looking for ways to improve processes and raise the bar for yourself, your team, and the company.

Must-Have Technical Skills

• Previous experience working with large-scale datasets and analytics-driven decision-making
• Expertise in SQL for data analysis
• Experience with Python for data analysis and automation
• Experience building and troubleshooting ETL and data pipelines
• Hands-on experience with modern data warehouses (Snowflake, Redshift, BigQuery)
• Familiarity with reporting infrastructure (Tableau, Power BI, Looker, etc.)
• Understanding of data integration patterns and systems (FTP, S3, Snowflake, GCP Filestore, Azure Blob Storage)

Bonus Points

• Experience in ecommerce and understanding of data challenges in the space.

Note: The one constant in our evolving, dynamic environment is change. Needless to say, you’ll never get bored ;) The responsibilities listed above are our needs today but we are keeping future needs & opportunities in mind when hiring for this position. We value adaptability and a growth mindset in team members. Although it’s not promised, the successful candidate should be prepared for the possibility that their role may evolve over time as our business strategies and priorities change.

What you’ll get:

💥The BEST team. You’ll work alongside the smartest, most passionate, and kindest humans day in and day out making work fun.

💥Remote-first culture. Jungle Scout has been remote-first since day one. We believe team members should work from the place where they do their best work. Whether that's working from home, in office at one of our hubs, a co-working space.

💥 A growth culture! We have tons of opportunities for you to elevate your skills and take you to that next step; we are here to help you find the ones that matter most to you through exposure and training.

💥 Ability to make impact! Although it’s a highly collaborative culture, team members are empowered to work autonomously and take extreme ownership of their work. You'll have the opportunity to truly make a difference and impact our customers.

💥 Competitive compensation packages! We structure our compensation packages to reward our team members' contributions to our company's success - you’ll have a bonus tied to performance and will be invested into our long-term success with Equity. 

💥 Flexible Time Off. With our generous PTO and recognition of local holidays, escape to the beach, recharge mentally, or use your Volunteer Time Off (VTO) to give back through volunteering.

💥 Comprehensive Health Benefits & Retirement Program. We offer comprehensive healthcare and retirement matching plans for eligible employees.

💥 Paid Parental Leave Policy. Jungle Scout values the importance of family and offers a paid parental leave that provides the support and flexibility you need to embrace this special time in your life. We also offer a ramp-back period for a seamless transition for you and your family.

About Jungle Scout

Jungle Scout is the leading all-in-one platform for selling on Amazon, supporting more than $50 billion in annual Amazon revenue and 10 global Amazon marketplaces. Founded in 2015 as the first Amazon product research tool, Jungle Scout today features a full suite of best-in-class business management solutions and powerful market intelligence resources to help entrepreneurs and brands manage their ecommerce businesses. 

The Jungle Scout team is a group of smart, motivated, and fun-loving professionals working hard to help our customers achieve success. We have a remote-first culture with employees across the world as well as in our hub offices in Chicago, IL and Austin, TX. We believe team members should have the opportunity to choose the work environment that works best for them, so we give our team members the option of working from home, at one of our hub offices, or from a co-working space.

We prioritize Diversity, Equity, and Inclusion 

At Jungle Scout, we recognize the value of different experiences, backgrounds and cultures. We hire intentionally, with this in mind.

Jungle Scout is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All offers of employment at Jungle Scout are contingent upon clear results of a comprehensive background check. Background checks will be conducted on all final candidates prior to start date.