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Client Success Manager, Brands & Agencies

New York, NY

Jun Group is a technology company building a world where consumers are in control of their data and advertisers can reach them directly. Intelligent advertising that inspires trust is our guiding principle. We’re passionate about making advertising better for everyone through our consent-based approach that empowers the world’s largest publishers, brands, and agencies to achieve their goals with integrity, transparency, and peace-of-mind.

We’re seeking an Client Success Manager with a strong understanding of digital media and programmatic advertising to serve as the primary client contact for key brand, agency, and publisher accounts. You’ll ensure ad campaigns run seamlessly while driving satisfaction, retention, and growth. This is a great opportunity for someone who excels at building relationships, translating client goals into campaign strategy, and driving revenue growth through exceptional communication and collaboration.

Responsibilities include

  • Serve as the primary client contact, building strong relationships and ensuring exceptional service throughout the campaign lifecycle.
  • Partner with Campaign Managers and Ad Operations to translate client goals into effective programmatic and digital media campaigns strategies and flawless execution.
  • Collaborate with Sales to identify upsell opportunities and maintain alignment on client needs and revenue growth.
  • Provide clients with clear, actionable updates on pacing, performance, and optimizations to maximize ROI in a strategic, easy-to-digest format.
  • Act as the bridge between clients, operations, and sales teams, ensuring smooth communication and alignment across all stakeholders.
  • Maintain deep knowledge of client history and campaign performance to strengthen partnerships.

Here are a few indicators that you're the right person

  • 1+ years of experience in digital media, ad tech, or programmatic advertising.
  • Familiarity with DSPs (The Trade Desk, Xandr, Meta) and analytics platforms (Google Analytics, IAS, DoubleClick).
  • Skilled in Excel, PowerPoint, and Google Suite; SQL knowledge is a plus.
  • Experience with CRM tools, such as Salesforce, to manage client accounts effectively.
  • Highly organized, detail-oriented, and able to juggle multiple accounts and deadlines.
  • Excellent written and verbal communication skills, with the ability to handle client interactions with professionalism and ease, manage programs effectively, and deliver clear performance updates.
  • Strong collaboration skills, partnering seamlessly with Campaign Managers, Ad Operations, and Sales.
  • Naturally curious, with a desire to understand advertising technology and continually improve client outcomes.

Some company benefits include

  • Competitive salary + performance bonuses
  • Health, dental, and vision insurance, plus mental health resources
  • 401(k) match and generous PTO
  • Hybrid work environment (NYC office)
  • Free lunch for onsite team members in NYC
  • Volunteer Opportunities
  • Opportunities for professional development in a high-growth ad tech company

Greater NY-area Residents: We currently have a hybrid remote work policy. All Jun Group employees living within a 90-minute (one way) commute of our NYC office are expected to be in the office three days per week.

Salary Range: $65,000 - $110,000

We’re open to allowing the right person to learn our industry on the job. We welcome diversity and non-traditional paths into all of our roles. We believe in hiring the right person as opposed to the right combination of keywords.

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