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Client Success Manager, Shopper & Retail Media

New York, NY

Jun Group is a technology company building a world where consumers are in control of their data and advertisers can reach them directly. Intelligent advertising that inspires trust is our guiding principle. We’re passionate about making advertising better for everyone through our consent-based approach that empowers the world’s largest publishers, brands, and agencies to achieve their goals with integrity, transparency, and peace-of-mind.

We’re seeking a Client Success Manager specializing in Shopper and Retail Media to serve as the primary point of contact for top retailers, commerce platforms, and CPG brands. In this role, you’ll oversee retail media campaigns across programmatic and retailer-owned platforms, ensuring flawless execution while driving performance, retention, and revenue growth. This is an excellent opportunity for someone who thrives on relationship-building, campaign strategy, and delivering measurable ROI in the rapidly growing retail media ecosystem.

Responsibilities include

  • Serve as the primary client contact for shopper and retail media accounts, ensuring exceptional client service and long-term partnerships.
  • Partner with Campaign Managers and Ad Operations to deliver high-performing retail media campaigns across DSPs, commerce platforms, and programmatic channels.
  • Translate client goals into omnichannel campaign strategies that drive measurable sales and brand growth.
  • Provide strategic performance updates with clear, actionable insights to optimize campaigns and maximize ROI.
  • Collaborate with Sales to uncover upsell and cross-sell opportunities within shopper and retail media networks.
  • Act as the bridge between clients, retailer partners, and internal teams, ensuring flawless execution and alignment.
  • Maintain deep knowledge of client objectives, historical performance, and retail media best practices to strengthen relationships.

Here are a few indicators that you're the right person

  • 1+ years of experience in digital media, retail media, shopper marketing, or programmatic advertising.
  • Familiarity with DSPs (The Trade Desk, DV360, Xandr), retail media platforms (Amazon Ads, Walmart Connect, Criteo, CitrusAd), and analytics tools.
  • Skilled in campaign performance analysis, Excel, and reporting tools.
  • Highly organized, detail-oriented, and confident managing multiple client accounts simultaneously.
  • Excellent written and verbal communication skills, with the ability to handle client interactions with professionalism and ease, manage programs effectively, and deliver clear performance updates.
  • Strong collaboration skills and ability to partner across sales, operations, and retail partnerships teams.
  • Curiosity about commerce trends, retail data, and omnichannel advertising to continuously improve results.

Some company benefits include

  • Competitive salary + performance bonuses
  • Health, dental, and vision insurance, plus mental health resources
  • 401(k) match and generous PTO
  • Hybrid work environment (NYC office)
  • Free lunch for onsite team members in NYC
  • Volunteer Opportunities
  • Opportunities for professional development in a high-growth ad tech company

Greater NY-area Residents: We currently have a hybrid remote work policy. All Jun Group employees living within a 90-minute (one way) commute of our NYC office are expected to be in the office three days per week.

Salary Range: $65,000 - $110,000

We’re open to allowing the right person to learn our industry on the job. We welcome diversity and non-traditional paths into all of our roles. We believe in hiring the right person as opposed to the right combination of keywords.

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