Member Services Associate (Remote)

About Juno

Juno leverages collective bargaining power to secure better student loan rates for graduate students. With 230,000+ members and over $1B in negotiated loan volume, we've proven that group buying works. We’re the most popular way to pay for top MBA programs,  and we’re just getting started.

Our mission is to make graduate education more affordable, transparent, and fair. Every year, we help thousands of students save thousands of dollars on their loans by negotiating directly with lenders.

About the Role

We’re looking for a Member Services Associate to join our small but high-impact team. You’ll work directly with Juno’s Head of Operations, alongside two senior Member Services Specialists to assist in aiding members in 1:1 conversations. 

Ideal for someone with experience in customer service, especially with a background in finance and/or student loans. 

What you’ll do

• Be the first point of contact and advocate for members 
• Handle a high volume of member support requests via email, phone and chat using empathy to answer questions and troubleshoot problems 
• Triage incoming requests, accurately diagnose and elevate bugs to the team, and track satisfaction metrics 
• Identify trends and inefficiencies to enhance the member experience 
• Connect with members via SMS and phone

Who You Are

Articulate, personable, and reliable with great writing skills and email etiquette 1+ years of online-based client facing experience, financial services or banking a plus. CRM/support tool experience in platforms like Zendesk.