Practice Manager - Yaletown Clinic

This is your chance to leave your mark and be a part of a Founding Team!

At Juno Veterinary, we are on a mission to ensure every pet and Juno team member has the support they need to thrive. Our vision? To establish a stellar standard of care for the veterinary industry; the Juno Standard of Care. This isn’t just for our Members and their pets, but for our team of veterinary professionals. Our Team Members? They are at the heart of everything we do.

As a founder-led business, we are looking for someone who shares our vision and wants to be a major part of shaping its future. We are looking for someone who loves the idea of building something new, contributing to our growth, and being part of a group that is growing, evolving and supporting the future of vet med.

We are just getting started and we cannot wait to meet you.

Your Role in Juno’s Journey:

Juno Practice Managers; They are the weather makers. They set the tone for the day and make sure every team member has what they need to thrive.

Our PMs ensure the clinic is operating optimally across all people, functions, care and member experience. They partner with our Lead Veterinarians, leading the team to create an environment of collaboration and cohesiveness.

A Juno Practice Manager has a focus on people, ensuring the clinic has the right people in the right roles and guides the development and fostering of skills that will support in building a dynamic and effective team. They have excellent communication skills, ensure accountability, instill trust and build relationships, develop their team, and thrive in a cross-functional environment.

Who You Are  

• You recognize that growth does not stop, that there is always an opportunity to learn, develop and keep getting better
• You are passionate about your work in the veterinary community and the quality of care that you provide
• You recognize the value in all roles within the clinic, from DVM to ACA and you celebrate team work and collaboration within it
• You see Juno’s vision, mission and goals and surprise! They match with yours! 
• You have a can-do attitude that focuses on solutions and progress

Let’s keep it real, we know that Juno won’t be for everyone. As a group, we rank feedback and two-way communication as one of our core values and so we want to be transparent in helping you determine if this is a fit.  How can you tell if this is for you? Well,  this role is definitely for you if want to: 

• Always Be Growing: Our industry, our community, is constantly growing and evolving (as it should)! You thrive in being adaptable, curious and thinking outside of the box to help create and be part of a work environment and culture where people thrive! We unlock the tools and resources, you step into your potential and continue to grow alongside us.
• Be part of One Team: At Juno we work together, as one across the community of clinics and across the different roles. You want to join a team of veterinary professionals who are all practicing at the top of their skillset. You come together as one to develop our foundation, solve the problems and support each other in the nitty gritty. As one, our teams have each others' backs, celebrating the wins and working through the lows.
• Provide the Juno Standard of Care: Gold-standard medicine is the way we practice medicine. The Juno Standard of Care means really stepping into your role and utilizing your skills and knowledge to its full potential. It means locking arms with your team, knowing that you are all here to support each other, collaborate within your roles and have the same goal in mind and heart - medicine of the highest quality with the wellbeing of the pet always at the forefront. You see the value in each team member, because together as one, you can heal and save lives. And while there’s a whole lot of knowledge on your team, you recognize that pet owners can need some support to fully understand what’s going on. Not to worry, on top of being a vet med superhero, you also are a people person, and understand the value of communication and relationship building within our interactions. You represent a stellar standard of care to all you encounter within your work - the Juno Standard of Care.

You Have

• 3+ years of leadership role experience with a passion for people leadership
• Previous veterinary experience preferred 
• Exceptional communication skills both verbal and written 
• Managerial courage and the ability to do the hard things first when it comes to supporting what’s best for the team
• The ability to create a sense of belonging and strong team morale
• The skill set to establish open dialogue, feedback and collaboration among the team
• The ability to create trust among team members and gain confidence of others through connection, integrity, and authenticity
• Experience in managing labor plans and budgets and the ability to problem solve efficiently & effectively
• Experience in reading clinic P&Ls, including budget, forecasting, and variance reporting
• A collaborative go-getter attitude who is willing to roll-up your sleeves and be hands-on
• High emotional intelligence and a leader when it comes to being adaptable and flexible to the needs of the team, members and business

What You’ll Be Doing

• Lead a team of passionate and diverse individuals
• Empowering the clinic team to deliver an exceptional member experience 
• Drive performance of the clinic by managing all aspects of its P&L including operational performance in support of financial objectives
• Monitor key performance indicators such as revenue, labour ratios and member acquisition
• Manage the individual performance of team members and ensure accountability with respect to work quality, member satisfaction, teamwork, patient care, and embodying the ‘Juno Way’
• Own the appointment schedule, dedicating adequate time to strategic planning and maximizing productivity, ensuring that appointment flow is seamless and maximized from day to day;
• Build effective teams, from the recruitment process through to onboarding and identifying top talent while ensuring an appropriate mix of skills, perspectives, and experience
• Identify development opportunities for the clinic team, providing regular feedback and being accountable to support ongoing growth and skill development resulting in productive clinic operations, placing optimal skill sets across workflows in the clinic
• Represent for your team to ensure that they feel heard and their perspective is visible during leadership discussions
• Collaborate with the clinic team to create a regular cadence of communication, meetings and ensuring the in-clinic Leads are provided opportunities to present and connect with their peers
• Ensure member escalations are addressed personally or routed to appropriate parties for prompt resolution
• Be a leader in implementation of the Juno Brand Tenets to ensure the team has maximum job love and supports one another to be better 
• Create and manage clinic schedules, including DVMs, based on labor operating plan by appointment flow and ensuring clinic utilization by solving for future staffing gaps or development/skill gaps
• Participate in the utilization of innovative technology and the evaluation of platforms and technology by providing frequent, productive feedback
• Approve and monitor timesheets for payroll 
• Manage of relief coverage as needed 
• Aid in conflict resolution among team members and members, collaborating with People Operations as needed 
• Lead and participate in activities that support the well-being of the in-clinic team to ensure the health and wellness of the team is always top of mind
• Ensure inventory supply levels and resources allow team to function at optimal capacity
• Foster an environment of continuous learning, improvement and excellence

The Role of Practice Manager at Juno may be the right role for you if:

• You love driving results through a team
• You can make tough decisions to support your team and the business to thrive
• You enjoy creating plans for your clinic and watching those plans come to life

The Role of Practice Manager at Juno may not be for you if:

• You prefer a ‘back of house’ role away from the action
• Avoid conflict and feel challenged to provide real feedback
• Monitoring the performance (financial / operational) is too data-intensive for you

 

Our Promise To You - Where you matter

At Juno, you play an important role ensuring that every pet and person who cares for them has what they need to thrive. You are not only the hands that care for our patients or the mind that solves problems - you are the heart behind every act of compassion that ripples out across our clinics and community.

Here, continuous feedback and open communication are the cornerstones of our success.

Here, we hold ourselves to the Juno standard of medical care.
Here, you join a team of veterinary professionals practicing at the top of their license. You’re not just a part of the team. You’re the reason we can provide the Juno Standard of Care that makes a real difference in the communities we serve and beyond.

Here, at Juno, you matter.

 

Interview Flow for this position

• Discovery Video Call with Pamela D’Ippolito (45 minutes)
• Video Screen Call with Head of People Ops (45 minutes)
• Video Interview with Clinic Operations Lead (45-60 minutes) 
• Video Interview with Head of Operations (45 minutes)
• Video Interview with Medical Operations team (30 minutes)
• In-clinic interview with Clinic Operations Lead as well as one of our current Practice Managers
• Offer

 

Compensation for this position

Juno Veterinary is committed to compensating our team members fairly, with clarity and of course, with their growth in mind! This role has a salary compensation range of $80,000 to $105,000 per year.

Let’s break it down to keep it real, this is a wide range. This range reflects the variations in experience and skillset an individual could possess within this role, as well as the growth that would be needed to meet the top end of the range.
Someone newer to their career in vet med, and specifically in this role, would get started at our lower end of this range. This means that we see your amazing potential and think you’d be a great fit within the team, and we acknowledge that we will have to work together to get you additional experience and skillset to grow further.
Someone more established as a veterinary professional would start closer to the top end of our range. We recognize that this isn’t your first rodeo! Your values and mission align closely with ours and you bring a strong skillset that will be a huge asset in our growth together!

This role is located in Vancouver at our Yaletown clinic and reports directly to the Head of Operations.

Juno Veterinary is committed to providing an equal employment opportunity for all candidates and employees. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a positive and successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and throughout employment by contacting our People Operations team. If you have feedback on how to make our recruiting process more equitable or accessible, please let us know!