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Who you are at your core

You are a values-driven, commercially astute, and strategically grounded people person. You thrive in complexity and bring clarity, cohesion, and dedication to your work. You are company-first in mindset, service-oriented in approach, and unwavering in your commitment to improving organizational performance and people impact.

Position Overview

You are accountable for supporting the day-to-day delivery and continuous improvement of our talent operations processes, platforms and programs acting as an internal advisor on U.S. healthcare and global benefits practices and global payroll processes. You respond to employee queries, manage vendor relationships, and ensure accurate data and smooth processes across markets.

What you will do:

Benefits

• Act as the primary point of contact for employee benefits queries, especially US-based healthcare, including escalations, claims, eligibility, and enrollment guidance.
• Liaise with key benefits vendors, including PEOs, brokers, and healthcare providers, to answer employee inquiries accurately and in a timely manner
• Ensure employees are enrolled accurately in the company’s 401(k) plan according to eligibility rules.
• Manage the annual 401(k) audit to maintain compliance with applicable regulations.
• Manage the annual US Open Enrollment process from end-to-end, including planning, communications, and HRIS updates.
• Prepare and provide ad-hoc census reports and benefit-related documents as requested by vendors, auditors, internal stakeholders, and employees.
• Maintain benefit-related data integrity in the HRIS, ensuring accurate deductions, eligibility, and enrolment records.

Compensation

• In partnership with the Senior Director, Talent Operations, collaborate with the Finance team to ensure seamless payroll operations.
• Own the semi-monthly (US) and monthly payroll processes, ensuring accuracy across relevant trackers, HRIS, and payroll systems, including updates for new hires, leavers, pay changes, and benefit changes.
• Partner with Talent Attraction to ensure referral bonuses are accurately captured and processed in line with company policy.
• Ensure 401(k) deferrals and loan repayments are accurately reflected in payroll, in compliance with plan requirements.
• Handle employee payroll and compensation queries promptly and escalate complex issues as needed.
• Partner with Employer of Record (EOR) providers, where applicable, to inform and update payroll changes for supported employees.
• In collaboration with Finance, set up Just Global payroll in new US states as and when required, ensuring compliance with relevant regulations.
• Identify and implement process improvements to enhance payroll efficiency, accuracy, and compliance.

Compliance and Process

• Collaborate cross-functionally with Legal, Finance, and Talent colleagues to ensure benefits and compensation practices are compliant, well-communicated, and embedded in the employee experience.
• Maintain accurate and up-to-date data in company systems, supporting audits, renewals, and reporting needs.
• Support required audits by collaborating with internal teams and external auditors to prepare documentation, responding to inquiries, and implementing corrective actions as needed.
• Stay abreast of changes in state and federal requirements, including but not limited to sick pay regulations, family leave programs, ACA requirements and evolving benefits administration practices.
• Continuously identify opportunities to streamline and improve processes related to compensation and benefits administration.

What you’ll bring [knowledge, skills, and/or experience]:

Knowledge

• US benefit administration and compliance practices including healthcare, life/disability insurances, retirement plans
• Payroll processes, systems, and compliance requirements including tax regulations, wage laws and reporting standards.
• HRIS platforms, payroll & benefit systems
• Federal, state & local employment laws related to compensation, benefits and payroll administration.

Skills

• Active listening
• HRIS Administration
• Eye for detail
• Organized
• Prioritizing
• Problem Solving
• Relationship Building
• Solution focused
• Attention to detail
• Analytical skills
• Communication
• Confidentiality & Discretion

Experience

• 5+ years experience in compensation and benefit administration
• Proven track record of managing payroll processes, benefit programs and vendor relationships in a multi-state US environment.
• Experience with HRIS & payroll systems, including data entry, reporting and audits
• Familiarity with US employment law, benefits compliance (including ACA, COBRA, ERISA etc.) and payroll regulations
• Experience in 401(k) plan administration
• Demonstrated ability to partner cross functionally with Finance, Legal & Talent teams

What it means to work at Just Global

Being a Just teammate means working in alignment with our Values… 

Cultivate Relationships 

• Build rapport first. 
• Put yourself in their shoes. 
• Assume positive intent. Give others the benefit of the doubt. 

Be One Team 

•  
• Be the guardian of each other’s reputation. 
• Have each other’s back. Help each other out. 

Strive for Brilliance 

• Create work you can be proud of. 
• Remain open and curious. 
• Improve your work. Improve yourself. 

And in return you can expect… 

• You will be seen, heard, and included as a whole human being 
• Your contribution will be valued, rewarded, and recognized 
• You will develop deep and meaningful relationships that could last a lifetime 
• You will have leaders who are worth following 
• You will have the opportunity to develop yourself and your craft 
• You will have a meaningful chapter in your career path 

Compensation Philosophy: 

At Just Global, you will have the flexibility to work and live from anywhere in your home country, as long as it works for your client(s), your team, and you. This flexible working policy aims to attract and retain individuals who have a focus on performance, an aptitude towards learning, and a desire to live by our agency’s behaviors and values. Our compensation philosophy is commensurate with the type of teammates we are seeking to join us. 

As a fair, equitable, and open company, we have established compensation ranges that are visible and transparent. We use various market and data-driven salary sources to determine a salary range for each role. Your salary is based upon the skills and experience you bring along with the salary range established for your role. The goal is to ensure that Just Global teammates have salaries that are highly competitive, regardless of where they live. 

In addition to your base salary and our flexible working policy, you will enjoy market-leading employment benefits that support you as whole human being. You will also have the opportunity to participate in a discretionary non-contractual profit share, which is based on company performance, because when we succeed as a company, we all get to share in that success. 

Global does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.