Senior AI Prompt Engineer

About Us
JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. Since 2003, we’ve connected millions of customers across 196 countries with verified professionals in real time—anytime, anywhere. With a powerful combination of human expertise and cutting-edge AI, we’re transforming the future of professional services.

Rooted in boldness, humility, and innovation, we take a data-driven approach to solving complex problems and continuously improving through Lean principles.

About the Role

The Senior AI Prompt Engineer builds, tests, and scales LLM prompts in a small, fast-moving team. Using diverse toolkits, the ideal candidate employs GenAI to better understand our users, our marketplace experts, and improve our chatbot experience, driving revenue and strategic outcomes at every step. This individual knows how to process and model data at scale, and is comfortable making decisions based on that information. Furthermore, the candidate is a technical and strategic leader in the team. Blending operational LLM support with company-wide outreach, the Senior AI Prompt Engineer enables teams across the organization to get more out of their prompts and products. They should be self-directed and have keen judgment about moving projects to completion. 

What You’ll Do
•    Advanced LLM prompt engineering & applications
•    Use LLMs and generative AI to process large data swaths, drive product lifecycles, and shape chatbot logic 
•    Evaluate the efficiency of LLM prompts to create flexible, impactful, cost-effective solutions 
•    Improve products and customer experience with A/B testing, owning the applied LLM component 
•    Optimize existing user experiences with LLMs and build new ones that engage, convert, and support customers  
•    Evangelize LLM operations to both a team of subject matter experts as well as relative outsiders 
•    Work closely with Product Managers to identify new testing opportunities and application of foundation LLMs and frameworks

What we're looking for
•    Master’s Degree or PhD in Computer Science, Computational Linguistics, or specialization in ML
•    Intermediate to Advanced Python skills and work experience
•    Strong knowledge of LLMs and applied LLM frameworks/methods (e.g. RAG, fine-tuning, etc.)
•    Exceptional logical, analytical, and organizational skills
•    Understanding of NLP/Information retrieval techniques, libraries, or toolkits 
•    Intermediate or higher proficiency in Microsoft Excel 
•    Excellent business judgement and analytical problem-solving skills 
•    Ability to take direction and work autonomously once briefed 
•    Expertise in foundation models across AI vendors, including open-source models; knows tradeoffs between models and model versions
•    Management or lead experience highly preferred
•    Proficiency PowerBI and/or Google Analytics 
•    Familiarity with Agile or experience working in scrum sprints
•    Familiarity with Azure Boards, Asana, and/or related project management suites

Why You’ll Love Working With Us
•    Access to 12,000 licensed professionals and over 25 million real professional-client conversations to train AI
•    Our AI is rated 22% more helpful than ChatGPT for professional services (A/B tested with 5,000+ users)
•    Over 10 years of AI innovation, evolving from NLP and ChatScript to cutting-edge Generative AI/LLMs
•    A proven leader in LLM commercial implementation, driving $50M+ in revenue and deploying new foundational models within days of release
•    Operate in a true agile environment, enabling rapid iteration, experimentation, and continuous delivery of innovative solutions

#LI-DNI

Remote From these States
California, Florida, Georgia, Idaho, Illinois, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, and Wisconsin.

Pay Transparency
JustAnswer will provide pay transparency information upon application to those in qualifying jurisdictions.    

Why Join Our Team
At JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time. 

Our JustAnswer Promise
We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.
•    Data driven: Data decides, not egos
•    Courageous: We take risks and challenge the status quo
•    Innovative: We're constantly learning, creating, and adapting
•    Lean: We focus on customers, using lean testing to learn how to serve them best
•    Humble: Past success is not a guarantee of future success
If these things matter to you, come join the team here at JustAnswer!

Our Commitment to an Inclusive Workplace
We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

AI Disclosure & Informed Consent
Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.

#LI-Remote