Director, Labs (Product Leader, Lean Startup, Experimentation)

About Us
JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. Since 2003, we’ve connected millions of customers across 196 countries with verified professionals in real time—anytime, anywhere. With a powerful combination of human expertise and cutting-edge AI, we’re transforming the future of professional services.
Rooted in boldness, humility, and innovation, we take a data-driven approach to solving complex problems and continuously improving through Lean principles

About the Role

We’re seeking a visionary leader to incubate and scale new AI-driven business opportunities. Reporting to the Chief of Staff, you will work alongside the CEO and senior leadership to identify, develop, and deliver the next $100M growth opportunity. This role demands proven experience launching products, optimizing digital workflows, and driving user conversion—leveraging Lean Startup methodologies in entrepreneurial environments. 

What You’ll Do

• Identify, prioritize, and evaluate new ideas based on market, revenue, and EBITDA potential. 
• Drive innovation through rapid concept testing, leveraging Lean Startup principles. 
• Collaborate with customer research and data analytics teams to align opportunities with user needs. 
• Define product requirements for MVPs and enhancements. 
• Build, manage, and inspire cross-functional teams. 
• Maximize execution in a dynamic, fast-paced environment. 

What We’re Looking For

Skills & Experience

• 7+ years of experience, including 5+ years in digital product strategy and growth. 
• Proven track record incubating products from concept to launch with measurable financial impact. 
• Deep understanding of AI, LLMs, and emerging technologies. 
• Expertise in rapid testing, customer delight, and data-driven decision-making. 
• Strong leadership, organizational, and project management skills.
• Self-starter with a bias for action and comfort with ambiguity. 
• Bachelor's degree required; MBA or Computer Science background a plus. 

Collaboration

• Ability to work both independently and collaboratively.
• Promote co-creation and encourages others to participate; works smoothly across all levels and departments.
• Manages time and meetings effectively, properly leveraging managers' time.

Communication

• Excellent interpersonal and service-oriented skills.
• Proactively shares appropriate level of information across teams.
• Actively listens to others and ensures they are understood.

Leadership

• Strong project management and organization skills.
•  Self-starter who is action-oriented and leads by example.
• High-level of accountability and acts an owner, develops effective short and long-term plans and goals.
• Provides timely, effective and meaningful feedback that motivates others to improve performance.
•  Builds and/or supports a high performing team; recognizes and rewards achievement.

Why You’ll Love Working With Us

• Access to 12,000 licensed professionals and over 25 million real professional-client conversations to train AI.
• Our AI is rated 22% more helpful than ChatGPT for professional services (A/B tested with 5,000+ users).
• Over 10 years of AI innovation, evolving from NLP and ChatScript to cutting-edge Generative AI/LLMs.
• A proven leader in LLM commercial implementation, driving $50M+ in revenue and deploying new foundational models within days of release.
• Operate in a true agile environment, enabling rapid iteration, experimentation, and continuous delivery of innovative solutions.
  

Remote From these States
California, Florida, Georgia, Idaho, Illinois, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, and Wisconsin.

Pay Transparency
JustAnswer will provide pay transparency information upon application to those in qualifying jurisdictions.    

Why Join Our Team
At JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time. 

Our JustAnswer Promise
We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.
•    Data driven: Data decides, not egos
•    Courageous: We take risks and challenge the status quo
•    Innovative: We're constantly learning, creating, and adapting
•    Lean: We focus on customers, using lean testing to learn how to serve them best
•    Humble: Past success is not a guarantee of future success
If these things matter to you, come join the team here at JustAnswer!

Our Commitment to an Inclusive Workplace
We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

AI Disclosure & Informed Consent
By submitting your application and participating in the interview process, you acknowledge and consent that artificial intelligence (AI) technology may be used to record, transcribe, analyze, and rank interview responses. The AI system is designed to assess candidates based on the position requirements to support our hiring decisions. 
•    Your interview may be recorded and/or transcribed for evaluation purposes. 
•    AI-generated rankings do not serve as the sole basis for hiring decisions; human review will be incorporated in the hiring decision. 
•    We take reasonable measures to protect your data in accordance with applicable privacy laws and company policies. 
•    If you do not consent to AI recording and evaluation, please refrain from submitting your application or contact us for alternative arrangements. 
By proceeding with your application, you affirm that you have read and understood this disclaimer and consent to the use of AI in the interview process. 
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