Senior Product Manager

About the Role

At JustAnswer, millions seek expert advice daily across fields like legal, medical, finance, and tech, with hundreds of thousands arriving through diverse acquisition channels.

As a Product Manager for Customer Acquisition, you’ll craft customer-focused products that fuel growth. You’ll identify new segments, shape product strategies, and own the roadmap for our brand portfolio, including marketing tools, landing pages, and checkout experiences.

This cross-functional role involves close collaboration with teams to meet ambitious goals. Using lean methodologies, A/B testing, and agile practices, you’ll lead the ideation, development, and launch of impactful features that enhance the customer journey on desktop and mobile.

What You’ll Do

• Identify and address pain points for marketing teams and customers, validating solutions through A/B testing and experimentation.
• Collaborate with UX, Analytics, and Engineering to lead agile sprint planning and execution.
• Drive day-to-day execution and align teams toward shared goals.
• Partner with marketing teams to integrate product and marketing strategies.
• Streamline acquisition workflows by identifying challenges and building tools to improve efficiency.
• Analyze business metrics, identify growth opportunities, and share insights with stakeholders.
• Develop and present data-driven growth strategies and product ideas. 

What We’re Looking For

• 8+ years of product management experience, ideally spanning both B2C and B2B.
• Experience collaborating with Paid and Organic Marketing teams.
• Proven ability to identify and implement process improvements and automation.
• Expertise in working with UX and Analytics to solve customer challenges.
• Strong leadership in managing cross-functional projects.
• Hands-on experience with A/B testing and multivariate experiments.

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About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people.  We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management. 

Why Join the Team

With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable! 

Our JustAnswer Promise

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

• Data driven: Data decides, not egos
• Courageous: We take risks and challenge the status quo
• Innovative: We're constantly learning, creating, and adapting
• Lean: We focus on customers, using lean testing to learn how to serve them best
• Humble: Past success is not a guarantee of future success

If these things matter to you, come join the team here at JustAnswer!

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Work Environment

JustAnswer, India has adopted a remote-first/hybrid work environment in most locations. Some teams occasionally have the option to meet in person for teaming, collaboration, or social events. With employee well-being as a top priority, where legally permissible, employees must be fully vaccinated against Covid-19 to attend these optional in-person events.

Our Commitment to Diversity

At JustAnswer, we embrace workplace diversity. We believe diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.

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