Product Design Manager

About Us
JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. Since 2003, we’ve connected millions of customers across 196 countries with verified professionals in real time—anytime, anywhere. With a powerful combination of human expertise and cutting-edge AI, we’re transforming the future of professional services.
Rooted in boldness, humility, and innovation, we take a data-driven approach to solving complex problems and continuously improving through Lean principles

About the Role

As a Product Design Manager, you will lead and mentor a team of UX designers based in India and Ukraine, driving best-in-practice design solutions across desktop, mobile, and app platforms. This role requires a passionate senior leader who can inspire designers, collaborate with multiple stakeholders, and ensure high-quality design execution across a complex family of brands. 

What You’ll Do

• Design Leadership & Strategy – Define and execute design strategies that align with business goals and enhance user experience across all platforms.
• People Management & Mentorship – Inspire, mentor, and support the professional growth of a distributed UX design team.
• Product Development & Collaboration – Work closely with product managers, engineers, and content designers to deliver seamless design solutions.
• Cross-Platform Design Execution – Ensure a frictionless user experience across desktop, mobile, and app interfaces.
• Data-Driven Design Decisions – Leverage user research, analytics (e.g., Google Analytics, Power BI), and testing tools to inform design solutions.
• Global Collaboration – Work effectively with dispersed teams across different time zones, aligning priorities with international colleagues.
• Process & Tool Optimization – Utilize Figma, Microsoft Clarity, Mouseflow, Asana, and UserTesting to streamline design processes and improve efficiency.

What We’re Looking For

• 5+ years of experience in UX/UI or product design with a strong portfolio showcasing impactful solutions.
• 1+ years of experience in design management, leading and mentoring teams.A strong leader with the ability to inspire, guide, and develop design talent.
• Experience in designing seamless user experiences across desktop, mobile, and app platforms.
• Strong collaboration skills, with experience working with cross-functional teams.
• Excellent communication skills, both written and verbal. Proficiency in English
• Familiarity with data analysis tools such as Google Analytics and Power BI.
• Experience working in a platform that connects external contractors with customers.
• Experience in B2C retail or tech product design is preferred.
• Comfortable working late evening or night hours to ensure team alignment across global time zones.
• Proven ability to work effectively with dispersed, international teams.
  

Why Join Our Team
At JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time. 

Our JustAnswer Promise
We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.
•    Data driven: Data decides, not egos
•    Courageous: We take risks and challenge the status quo
•    Innovative: We're constantly learning, creating, and adapting
•    Lean: We focus on customers, using lean testing to learn how to serve them best
•    Humble: Past success is not a guarantee of future success
If these things matter to you, come join the team here at JustAnswer!

Our Commitment to an Inclusive Workplace
We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

AI Disclosure & Informed Consent
By submitting your application and participating in the interview process, you acknowledge and consent that artificial intelligence (AI) technology may be used to record, transcribe, analyze, and rank interview responses. The AI system is designed to assess candidates based on the position requirements to support our hiring decisions. 
•    Your interview may be recorded and/or transcribed for evaluation purposes. 
•    AI-generated rankings do not serve as the sole basis for hiring decisions; human review will be incorporated in the hiring decision. 
•    We take reasonable measures to protect your data in accordance with applicable privacy laws and company policies. 
•    If you do not consent to AI recording and evaluation, please refrain from submitting your application or contact us for alternative arrangements. 
By proceeding with your application, you affirm that you have read and understood this disclaimer and consent to the use of AI in the interview process. 
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