Senior AI Business Systems Analyst

About Us
JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. Since 2003, we’ve connected millions of customers across 196 countries with verified professionals in real time—anytime, anywhere. With a powerful combination of human expertise and cutting-edge AI, we’re transforming the future of professional services.

Rooted in boldness, humility, and innovation, we take a data-driven approach to solving complex problems and continuously improving through Lean principles.

About the Role

As a Senior AI Business Analyst at JustAnswer, you will redesign our highest-value workflows for the AI era. You’ll map current→future state, build low-code, AI-assisted prototypes, define evaluation and telemetry, and partner with engineering and stakeholders to ship safely and measurably. You are a T-shaped BSA: deep in workflow/system design and project management, with strong, hands-on gen-AI skills. You do not own enterprise program governance or act as a product owner for every tool; you drive design + prototypes + measurement + adoption, then partner for scale. You will partner closely with stakeholders across the organization to define strategic vision, translate business needs into actionable requirements, and ensure successful delivery of impactful solutions. This is a high-impact role for someone who thrives in collaborative, fast-paced environments and is passionate about improving business processes through technology, data-driven insights, and the utilization of AI. Success in this role requires strong AI fluency — the ability to understand AI capabilities, identify opportunities, and apply them to create efficiencies and transformative business outcomes.

What You’ll Do

• Workflow discovery & redesign: Facilitate walkthroughs; produce BPMN/RACI; identify agentizable steps; define HIL gates, risks/controls.
• Prototype & specify: Build low-code pilots (Power Automate/Power Apps or equivalent) with GPT Enterprise connectors; author prompts and function-calling schemas; write integration specs and acceptance criteria.
• Prioritize initiatives and set quarterly OKRs in alignment with organizational goals.
• Evaluate & instrument: Create offline test sets; define success metrics; instrument telemetry; review drift/failure modes; conduct user acceptance testing, publish dashboard updates.
• Ship & scale with partners: Collaborate with Prompt/Platform Engineering and vendors to productionize; set SLOs, fallbacks, PII boundaries, and monitoring.
• Manage multiple concurrent projects, timelines, and deliverables while maintaining clear communication with stakeholders.
• Maintain and manage comprehensive documentation for internal business systems.
• Facilitate presentations, demos, and workshops to communicate progress and influence adoption.
• Leverage data analytics (SQL, Power BI) and modern tools (including LLMs) to analyze, report, and optimize business processes.
• Drive adoption: Create playbooks, run trainings, and land change—measured by active usage and satisfaction.

Example 90-day success outcomes

• 2–3 AI-assisted workflows live (Care/Content), each with human-in-the-loop gates and fallback paths.
• Telemetry live for usage, quality, satisfaction, and a baseline impact readout.
• Reusable agent intake + eval templates and a lightweight “agent boss” rollout kit (training/playbook).

What We’re Looking For

Experience & Skills:

• 5+ Years of Relevant Experience
• Strong experience in requirements gathering, documentation, and business analysis.
• Proven ability to capture workflows, translate them into system design, and create actionable solutions.
• Hands-on gen-AI prototyping: prompts + function schemas, plus low-code pilots integrating business systems (MS Power Platform or equivalent).
• Measurement mindset: define/use usage/quality/satisfaction metrics; build eval sets; instrument telemetry (SQL/Power Query/Power BI).
• AI fluency — strong understanding of AI capabilities and opportunities to apply them in business contexts.
• Demonstrated success managing multiple projects and priorities simultaneously.
• Proficient in Agile methodologies (SCRUM/Kanban) and Lean principles.
• SQL querying, Power BI, and familiarity with LLMs for business insights.
• Effective at prioritization, problem-solving, and stakeholder management.

Core Competencies:

• Adaptability and a continual learning mindset.
• Exceptional attention to detail, collaboration, and communication skills.
• Leadership qualities with influencing and negotiation abilities.
• Strong project management, conflict management, and interpersonal skills.
• Ability to organize information efficiently and drive performance.

Why You’ll Love Working Here

• Play a pivotal role in shaping how AI is applied to drive efficiency and innovation.
• Lead projects that directly transform workflows and reduce operational friction.
• Collaborate with a forward-thinking, high-performing team that embraces new technologies.
• Gain exposure to advanced analytics and AI tools in a practical, business-impacting environment.
• Be recognized for your contributions and see the tangible results of your work.
  

Why Join Our Team
At JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time. 

Our JustAnswer Promise
We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.
•    Data driven: Data decides, not egos
•    Courageous: We take risks and challenge the status quo
•    Innovative: We're constantly learning, creating, and adapting
•    Lean: We focus on customers, using lean testing to learn how to serve them best
•    Humble: Past success is not a guarantee of future success
If these things matter to you, come join the team here at JustAnswer!

Our Commitment to an Inclusive Workplace
We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

AI Disclosure & Informed Consent
Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.

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