Senior Manager, Strategic Quality

THE COMPANY:

Juul Labs's mission is to transition the world’s billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products. We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent.

We are a diverse team that is united by this common purpose and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If the opportunity to build your career is compelling, read on for more details.

ROLE AND RESPONSIBILITIES:

We are seeking an experienced and highly motivated Senior Manager, Strategic Quality to join our team. Reporting to the Senior Director, Quality Systems, this pivotal role will be responsible for overseeing lean and continuous improvement projects within our quality systems, while also acting as a subject matter expert across various quality-related areas. The ideal candidate will possess a strong background in quality management, a proven track record of driving process improvements, and excellent leadership and communication skills.

• Lead and Manage Lean & Continuous Improvement Projects: Identify, prioritize, and lead lean and continuous improvement initiatives within the quality department and across relevant cross-functional areas. This includes defining project scope, developing project plans, allocating resources, tracking progress, and ensuring successful project completion and sustainment.
• Quality System Expertise: Act as a primary resource and expert on the company's Quality Management System (QMS), global regulatory requirements, and internal quality procedures. Provide guidance and interpretation of quality system requirements to various departments.
• Process Optimization: Drive the optimization of quality processes, procedures, and workflows to enhance efficiency, reduce waste, improve data accuracy, and ensure compliance.
• Data Analysis & Reporting: Utilize quality metrics and data analysis to identify trendsand areas for improvement. Develop and present comprehensive reports on quality performance and project status to management.
• Cross-Functional Collaboration: Collaborate effectively with regulatory, engineering, manufacturing, R&D, supply chain, and other departments to integrate quality principles into all aspects of product development and operations.
• Audit Support: Support internal and external audits by providing expertise on quality systems and processes, and assist in the resolution of audit findings.
• Stay Current with Industry Trends: Continuously monitor industry best practices, regulatory changes, and emerging quality technologies to ensure the company's quality programs remain cutting-edge and compliant.
• Perform related duties as assigned, within your scope of practice

PERSONAL AND PROFESSIONAL QUALIFICATIONS:

• Minimum of 10-15 years of experience in quality management
• 3-5 years in a leadership or project management role.
• Excellent project management skills with a proven ability to manage multiple projects simultaneously.
• Proven expertise in Lean Six Sigma methodologies (e.g., Green Belt or Black Belt certification strongly preferred).
• Demonstrated experience in leading and successfully implementing continuous improvement projects.
• In-depth knowledge of Quality Management Systems (QMS) in regulated industry, such as ISO 9001. Experience with ISO 13485, AS9100, or other industry-specific quality standards is a significant plus.
• Experience with data analysis tools and software (e.g., Minitab, Excel, statistical packages).
• Strong verbal and written communication skills, with the ability to present complex information clearly and concisely to diverse audiences.
• Exceptional leadership and interpersonal skills, with the ability to motivate and influence others at all levels of the organization.
• Proactive and results-oriented with a strong drive for continuous improvement.
• Excellent problem-solving and analytical abilities.
• Highly organized with strong attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong commitment to quality excellence and customer satisfaction.
• Adaptable and resilient, with the ability to navigate change and ambiguity effectively.

EDUCATION:

• Bachelor's degree in Engineering, Quality Management, or a related technical field. Master's degree preferred.

JUUL LABS PERKS & BENEFITS:

• A place to grow your career. We’ll help you set big goals - and exceed them
• People. Work with talented, committed and supportive teammates
• Equity and performance bonuses. Every employee is a stakeholder in our success
• Cell phone subsidy, commuter benefits and discounts on JUUL products
• Excellent medical, dental and vision, disability, and life insurance, plus family support, wellness, legal, and employee assistance program benefits
• 401(k) plan with company matching
• Plus biannual discretionary performance bonuses

Juul Labs is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance. Juul Labs also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Juul Labs in the US.