Implementation Specialist

Juvare is a SaaS software company focused on developing innovative enterprise resilience solutions for government agencies, corporations, healthcare providers, and higher education. Juvare solutions have supported over 500,000 emergency response incidents in all 50 states and 20 countries worldwide. Juvare helps our clients prepare, connect, and respond to protect people, property, and brands.

Overview: 

We are looking for technologists who want to use their skills to implement, configure, and create workflows that improve emergency response and make the world a safer and more resilient place. Our team works from our Atlanta office or remotely. This is a client-facing, individual contributor role. We want team players who have a passion for problem solving and learning, and embrace our core values:  

1. Client Focused: Maximize positive client impact. 

1. Courageous: Be bold. Speak up. Take action. 

1. Curious: Embrace the art of the possible. 

Juvare is a worldwide leader in emergency preparedness and critical incident management and response technology. Juvare means "to help". Our solutions empower government agencies, corporations, healthcare facilities, academic institutions, and volunteer organizations to leverage real-time data to manage incidents faster and more efficiently, protecting people, property, and brands. Juvare is an AWS partner, certified in Public Safety and Disaster Response. 

Job Summary:  

Juvare is seeking a skilled Implementation Specialist to join our Professional Services Delivery team. This role is integral to the successful deployment of WebEOC Nexus® and WebEOC Unified Command Platform, our leading incident management software platforms.  The Implementation Specialist works directly with clients to ensure that their specific needs are met through the effective development, customization, and deployment of WebEOC workflows. 

As a Juvare Implementation Specialist, you will play a critical role in empowering organizations to manage incidents and crises more effectively. You will be part of a company that values innovation, collaboration, and a commitment to excellence. Juvare offers a supportive work environment where you can grow your skills and career while making a meaningful impact on public safety and crisis management.  

Reports to: Technical Delivery Lead 

Location: Atlanta, GA (preferred) or Remote 

Responsibilities: 

• Product Consultation and Administration:  Work with clients to educate them on the proper use and administration of WebEOC, even providing direct configuration services of the client’s system as needed.   

• Client Needs Analysis: Engage with clients to understand their unique needs and requirements for incident management. This involves conducting detailed discussions to gather requirements and identify how WebEOC can best support their objectives. 

• Development and Customization: Based on client needs, develop new WebEOC workflows or modify existing ones to align with the specific operational requirements of the client. This includes customizing features, layouts, and functionalities to ensure the software meets the client's expectations. 

• Deployment and Configuration: Responsible for the deployment of developed workflows into the WebEOC environment. This includes importing workflows to WebEOC, configuring users, positions, groups, menus, maps, and other essential elements to ensure a seamless and functional setup for the client. 

• Guidance and Support: Provide ongoing guidance and support to clients throughout the implementation process. This involves delivering user acceptance testing (UAT) to ensure the solution meets the client's needs and addressing any issues or modifications required. 

• Training and Documentation: Conduct comprehensive training sessions for clients to ensure they are fully equipped to utilize the WebEOC platform effectively. Additionally, provide detailed documentation on the use and maintenance of the implemented solution. 

 Qualifications and Experience: 

• Bachelor’s degree strongly preferred. Computer Science, Information Systems or a similar technical major or an equivalent is strongly preferred. 

• As this position may require you to access sensitive government information, you must hold or be capable of passing an SF-85 background check and obtaining public trust clearance. 

• 5+ years experience deploying and configuring WebEOC systems for Emergency Management clients 

• 2+ years experience gathering requirements and business analysis 

• 2+ years experience developing web applications using JavaScript, jQuery, HTML5, CSS, JSON, XML, XSLT, and third-party libraries. 

• 2+ years of client facing experience preferred. 

• 1+ years’ experience in working with Scrum/Kanban teams. 

• Familiarity with web security, OWASP preferred. 

• Experience with Jira, Confluence, or a similar agile project management tool. 

• Experience in public sector/Federal IT compliance preferred. 

• Emergency management or operational workflow experience preferred but not essential. 

Skills/ Knowledge Requirements:  

• Excellent verbal, written and presentation skills. 

• Excellent understanding of HTML5, JavaScript, CSS and common web programming skills. 

• Familiarity with Material Design and/or Bootstrap. 

• Familiarity with RESTful services and APIs. 

• Superior ability to multi-task and meet changing deadlines. 

• Ability and willingness to travel to client or internal company sites when appropriate and legally permitted. 

What we offer: 

• Health Insurance 
• Life Insurance
• 401K with Corporate Match
• Tuition Reimbursement
• Unlimited PTO 
• Community Volunteer Opportunities

Additional Information:

This position is subject to compliance with the Export Administration Regulations ("EAR") and may require a U.S. person status verification.

This position requires access to information that is controlled by the Export Administration Regulations (“EAR”).  A candidate must qualify as a “U.S. Person” or be otherwise eligible to access EAR covered materials through an EAR exception or license.  A "U.S. Person" as defined by the EAR includes a U.S. Citizen, U.S. national, lawful permanent resident, refugee, or asylee.”

Candidates may be required to undergo an SF-85 background check for certain government-related projects.

As the Company is a partner with the United States government, this position may require access to sensitive government information. Accordingly, candidates must be capable of passing an SF-85 background check and obtaining public trust clearance if required.

EEO Statement

Juvare is deeply committed to building a diverse and inclusive team. We believe in equal opportunity for all applicants and encourage individuals from underrepresented groups in technology to apply. As an equal opportunity employer, we celebrate diversity and are committed to building and maintaining a diverse and inclusive workforce. All qualified applicants and employees will receive consideration for employment regardless of—and will be free from discrimination on account of—their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, physical condition, developmental disability, genetic information, or any other category protected under applicable law.

Any individuals with a disability requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to human-resources@juvare.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.

 Affirmative Action: Juvare’s Affirmative Action Plan advances our principles of equal opportunity and supports that goal by enlarging our talent pool.