Back to jobs

Director, KOL Development, Outreach, and Advocacy

Remote / Richmond, VA

This is a remote opportunity with travel estimated at 30%. 

Kaléo is a global leader in drug-delivery device technology and auto-injector innovation, providing millions of patients and emergency responders with security and peace of mind. 

We are seeking an experienced and transformative Director, Strategic Accounts & Customer Engagement to lead the strategic assessment, design, and measurement plan for the company’s customer engagement model, including oversight of any external facing promotional team(s). This individual will also play a key role in leading the strategic engagement with key accounts and Key Opinion Leaders (KOLs) in the allergy and immunology space and therefore must have had leadership experience in a customer-facing role.

This high-impact leadership role requires a high level of strategic thinking, relationship-building, and problem-solving. Join a growing organization with a commitment to transforming allergy care through innovation, collaboration, and science-driven engagement. 

As Director, Strategic Accounts & Customer Engagement:

Strategic KOL Engagement 

  • Develop and execute a national KOL engagement strategy aligned with medical, commercial, and launch objectives. 
  • Lead segmentation, mapping, and prioritization of KOLs and rising stars across academic, clinical, and community settings. 
  • Oversee long-term relationship management across the allergy therapeutic area, ensuring consistency and strategic depth. 
  • Represent the company externally at scientific meetings, society leadership forums, and patient engagement events. 

Cross-Functional Leadership 

  • Act as the enterprise-wide lead for KOL strategy, collaborating closely with Commercial, Field Medical (MSLs), Clinical, and Communications teams. 
  • Act as the commercial lead for the overall customer engagement framework, working across teams to optimize and align processes, as well as design reporting and measurement to create an environment of continuous improvement.
  • Provide insight-driven recommendations that inform product positioning, lifecycle planning, and unmet need analysis. 

Team and Budget Oversight 

  • Manage internal and external partners as necessary. 
  • Manage budgets and timelines related to conference attendance, speaker programs, and other national events.  

A successful Director, Strategic Accounts & Customer Engagement:

  • Extensive leadership skills with the ability to engage with KOLs and other external partners.
  • Excellent analytical, problem-solving, and project management skills.    
  • Demonstrated proficiency in process improvement.
  • Strong executive presence and communication skills with the ability to influence at all levels.
  • Strong organization skills and the ability to effectively prioritize projects and tasks with competing deadlines.    
  • Adaptability to changing priorities, expectations, and environments.  
  • Ability to think strategically and develop innovative strategic initiatives. 
  • A demonstrated results and outcome-oriented approach to work with a track record of seeing projects and plans through to completion.  
  • Commitment to developing and upholding an inclusive workplace culture with team members and partners.
  • Patient-centered mindset with commitment to providing an excellent patient experience.    
  • Proven ability to lead external engagement strategy at a national or global level.   

To be considered for the position, you must have:

  • Bachelor’s degree in business or healthcare management, similar field.    
  • 10+ years of experience in KOL engagement, sales, marketing, or account management within the pharmaceutical or biotech industry.
  • Knowledge of compliance, regulatory, and legal guidelines governing HCP and advocacy interactions (e.g., PhRMA Code, FDA, OIG).
  • Ability to travel up to 30%.
  • Advanced degree preferred.    
  • Therapeutic expertise in allergy, immunology, or related specialties preferred.

Application required for consideration. Please contact talentacquisition@kaleo.com with any additional questions. 

Create a Job Alert

Interested in building your career at Kaléo? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Kaléo’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.