IT Infrastructure Engineer

Kaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges tied to yard management, shipment visibility, and asset management, across rail, truck, and multi-mode transportation.  

The Kaleris IT Infrastructure Engineer is responsible for providing IT infrastructure support to customers using N4 software, both onsite and cloud-hosted. This role involves working with a variety of customers to assist with strategic planning, technical design, and implementation, including on-premises/cloud hosting design, firewall setup and configuration, security audits, health checks, network hardware and software, server sizing and maintenance (such as patch management and antivirus), and WAN/communication links. 

Responsibilities 

• Maintain and troubleshoot customer IT infrastructure via Managed Services, including network hardware and software, servers, disaster recovery, storage, WAN/communication links, and cloud hosting. 

• Design and maintain N4 on-premises and cloud environments for hosting N4 TOS software. 

• Monitor and diagnose N4 TOS infrastructure incidents impacting software and underlying systems. 

• Consult and troubleshoot customer-reported issues with N4 TOS software and infrastructure environment. 

• Review and administer customer hardware/cloud setups and configurations. 

• Respond to and resolve customer issues in accordance with Service Level Agreements (SLAs). 

• Be on standby for critical P1 incidents, with availability to work weekends or shifts as required to support customers 24/7. 

Requirements

• Min 3 years of experience 
• Experience with server centralization, consolidation, and virtualization of servers, storage, and overall IT architecture. 

• Deep technical knowledge of current network hardware, protocols, and internet standards. 

• Strong understanding of underlying operating systems and their configurations. 

• Good understanding of database technologies, including scaling, redundancy, and backup. 

• Experience with network capacity planning, network security principles, and best practices. 

• Ability to conduct research into networking issues and products as required. 

• Excellent hardware troubleshooting experience. 

• Expertise/qualification in: 

• Load balancers 

• Clustering 

• Tomcat 

• Oracle 11g or 11g RAC, SQL, and MySQL databases 

• Red Hat Linux 5 

• RAID 

• Microsoft Server 2008 

• ActiveMQ 

• Microsoft SQL-Server 2012 

• JMS 

• Firewalls 

• Minimum of 3 years of consulting experience with the above technologies. 

Knowledge, Skills, and Abilities 

• Experience in the maritime or logistics industry is a significant plus. 

• Familiarity with Navis TOS is a big advantage. 

• Experience working in distributed virtual teams. 

• Demonstrates a positive attitude and strong work ethic. 

• Meticulous organizational and multitasking skills. 

• Excellent customer service and follow-up skills. 

• Ability to work well with others and follow instructions. 

• Multilingual capabilities are a plus. 

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time or the scope of the position may change necessary to business demands. 

We are an equal-opportunity employer and value diversity at Kaleris. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

*We do not accept unsolicited external resumes from outside, third-party sources*