Infrastructure Consultant

Kaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges tied to yard management, shipment visibility, and asset management, across rail, truck, and multi-mode transportation.  

About the Role 

Join our talented team of Global Services Consultants providing infrastructure services to customers around the world. In this position you will have an opportunity to make major contributions to the success of implementing technical solutions for the marine & in-land industry.  

You must be able to work with customers directly and have confidence sharing your views based on knowledge and experience in a professional manner. You must be able to work as part of a team, mentor colleagues, be a quick learner, have excellent communication skills and be able to work independently with multiple teams.  

The Kaleris IT Infrastructure Consultant role is to enable our broad technology consulting practice through involvement in a variety of projects ranging from strategic planning, technical design and implementation. This role will be involved with planning, designing and recommending implementation of all areas of our clients' technology environment (On-Prem & Cloud Environments). 

Responsibilities 

• Implement IT Technical solutions with customers using our Implementation Methodology  
• Conduct Technical Workshops to customers and constantly improving on the service delivery of these services 
• Implementing monitoring solutions for our customers with the ability to train and ensure customers can interpret and understand the overall environments state at any given time 
• The Infrastructure Consultant should be well versed in Virtualization Tools and Technology having an in depth understanding of the various features be able to provide expert technical consultancy to our customers 
• Implement Navis Technical solutions with customers using our Implementation Methodology  
• Assess Technical solution options and define conceptual solution design, in conjunction with client operational and IT systems engineers  
• Serve as customer advocate throughout solution design, development, and test phases to ensure delivered solution meets customer objectives  
• Assist with building a growing consulting practice to include practice aids and templates for use at multiple clients 
• Maintenance and troubleshooting via Technical Services of Navis customer IT Infrastructure, including network hardware and software, servers, DR, storage, WAN/communication links, and cloud hosting. 
• Design and maintenance of cloud environments for hosting of Navis N4 software. 
• Design, administer, manage, maintain and troubleshoot Navis customer’s IT Infrastructure, including servers, storage, DR, network hardware and software, WAN/communication links and cloud hosting.  
• Ready to support Kaleris customers across different geographies. 
• Flexible and ready to work in a 24 x 7 x 265 environment (including on standby support / rotational shifts when assigned to customer projects) 

Requirements 

To be part of our Infrastructure team, we expect the following (or equivalent) qualifications:  

• At least 3 years of relevant experience, with a minimum of 2 years in a Professional Services capacity. 
• Degree in Computer Science or related discipline, 3 - 5 years’ experience  
• Certifications in the Technology areas where applicable is an added advantage  
• 2-3 years’ experience in handling multiple smaller projects or complex projects simultaneously (container terminal projects or logistics projects is an added advantage) 
• Experience with centralization, consolidation and virtualization of servers, storage and overall IT architecture with supporting work in disaster recovery planning and implementation  
• Deep technical knowledge of current network hardware, protocols, and Internet standards  
• Good understanding of underlying Operating Systems and their configuration  
• Good understanding of database technologies including scaling, redundancy and backup  
• Good practical technical judgment and troubleshooting skills 
• Proven experience with network capacity planning, network security principles, and general network management best practices  
• Ability to conduct research into networking issues and products as required  
• Excellent hardware troubleshooting experience  
• Ability to present ideas in a manner appropriate for the intended audience  
• Highly self-motivated and directed, with keen attention to detail  
• Proven analytical and problem-solving abilities  
• Ability to effectively prioritize tasks in a high-pressure environment  
• Strong customer service orientation Additional Expertise:  
• Certifications in the Technology areas below optional but highly desired:  
• Cloud Technologies (I.E - MS Azure, AWS) 
• Hyper-V  
• VMware Technologies such as Hyperic, DRS, HA, FT  
• Load balancers  
• Clustering  
• Apache Tomcat  
• Database technologies such as Oracle, SQL, MySQL and PostgreSQL  
• Red Hat Linux  
• RAID  
• Microsoft Server  
• ActiveMQ  
• Kafka  
• JMS  
• Firewalls  
• Disaster Recovery Planning and Design  
• Networking technologies and troubleshooting experience 
• Minimum 3 years of experience in consulting with the above technologies required. 
• Willingness to travel up to 50% of the time. 

Knowledge, Skills, and Abilities 

• Highly self-motivated and directed, with keen attention to detail 
• Proven analytical and problem-solving abilities 
• Ability to effectively prioritize tasks in a high-pressure environment 
• Strong customer service orientation 
• Highly fluent in English language effective verbal and written communication skills 
• Experience in the maritime or logistics industry is a significant plus 
• Experience in Navis TOS will be a plus 
• Experience working in a team-oriented, collaborative environment 
• Experience working in distributed virtual teams 
• Demonstrate great attitude and work ethic 
• Professional image, personality and demeanor 
• Meticulous organizational and multitasking skills 
• Ready to cross skill himself/herself across new and different domains and technologies 
• Excellent customer service and follow-up skills 
• Proven desire and ability to complete tasks and meet deadlines to the best of his/her ability 
• Demonstrated pride in work, company and team 
• Multilingual a plus 

 Benefits & Compensation

• Competitive compensation package 
• Paid leave (vacation/annual, parental, volunteering time off) 
• Health insurance 
• Life & Accident 
• Social Security & Mandatory Insurance  
• Employee Assistance Program  
• Remote Work Allowance
• Sodexo Flexible Allowance Salary Sacrifice  
• Tuition reimbursement  
• Career growth and mentorship 

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time or the scope of the position may change necessary to business demands. 

We are an equal-opportunity employer and value diversity at Kaleris. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

*We do not accept unsolicited external resumes from outside, third-party sources*